Air France New York City Office: Services, Location, and Contact Guide

Air France is one of the leading international airlines, offering exceptional service and global connectivity. For travelers in the United States, particularly in the northeastern region, the Air France New York City office is a vital hub for managing flight bookings, customer service inquiries, and travel assistance. Whether you're planning a trip to Europe, handling a ticket issue, or seeking support for business travel, the Air France office in New York provides the personal service you need.

This article covers everything about the Air France office in New York City, including its exact location, services offered, operating hours, and why visiting this office can make your travel experience smoother and more convenient.

1. Overview of Air France's Presence in New York

As France’s national airline and a major member of the SkyTeam alliance, Air France operates daily flights between New York and destinations across Europe, Africa, Asia, and the Middle East. New York is a critical gateway for Air France's U.S. operations, with most flights departing from John F. Kennedy International Airport (JFK).

The Air France New York City office supports these operations by offering direct customer service, corporate travel assistance, and ticketing help to residents, tourists, and businesses in the area.

2. Location of the Air France Office in New York City

Address:
Air France Office in New York
125 West 55th Street, 2nd Floor
New York, NY 10019
United States

This centrally located office is situated in Midtown Manhattan, just a short walk from popular destinations like Times Square, Central Park, and major business districts. It is easily accessible by public transportation, including subway lines B, D, E, N, Q, R, and W.

3. Office Hours and Accessibility

Operating Hours:

• Monday to Friday: 9:00 AM – 5:00 PM

• Closed on weekends and U.S. public holidays

Travelers are encouraged to call ahead or arrive early, especially during peak travel seasons or holiday periods. The office is wheelchair-accessible and designed to assist travelers with all types of needs.

4. Contact Information for the Air France NYC Office

For assistance or inquiries, you can contact the Air France New York City office using the following methods:

• Phone (U.S. Customer Service): +1 800 237 2747 (available 24/7)

• Website: www.airfrance.us

• Social Media: @AirFrance on Twitter, Instagram, and Facebook

For urgent matters like flight cancellations or lost baggage, calling the customer support line or visiting the office in person is recommended.

5. Services Offered at the Air France New York City Office

The Air France office in New York provides a full range of services to assist travelers at every stage of their journey. These services include:

a. Ticket Booking and Flight Reservations

Whether you're planning a one-way, round-trip, or multi-city itinerary, you can book tickets directly at the office. The staff can also explain fare classes, travel policies, and help you choose the best options.

b. Modifications and Cancellations

Need to reschedule or cancel your trip? The office can process changes, issue refunds (depending on fare rules), and help with rebooking due to emergencies or flight disruptions.

c. Baggage Support

Get help with lost or delayed baggage, file claims, or purchase additional baggage allowance. The office can also explain Air France’s baggage policies for international and domestic travel.

d. Check-in Assistance

If you're having trouble checking in online or at a kiosk, the Air France staff in NYC can help print your boarding pass and ensure your documents are in order.

e. Visa and Travel Documentation Guidance

While the office doesn’t issue visas, they can advise you on travel document requirements for your destination, including health regulations and COVID-19 testing or vaccination rules.

f. Special Services

The office can coordinate special assistance for elderly passengers, travelers with disabilities, unaccompanied minors, and those requiring medical support during the flight.

g. Corporate and Group Bookings

For business travelers or large groups, the office offers tailored travel solutions, special pricing, and direct support for corporate accounts.

h. Flying Blue Loyalty Program Assistance

Manage your Flying Blue account, redeem miles, resolve account issues, and learn how to maximize your loyalty benefits.

6. Why Visit the Air France Office in New York City?

While many services can be handled online, there are several reasons why travelers choose to visit the Air France New York City office:

• In-Person Support: Complex travel needs and urgent issues are easier to resolve face-to-face.

• Expert Advice: Staff can recommend the best routes, upgrades, and fare options based on your plans.

• Faster Problem Solving: Skip long wait times on customer service calls by visiting the office directly.

• Trusted Help: Ensure your travel documents and itinerary are accurate and compliant with international regulations.

7. Air France at JFK Airport

Although the customer service office is located in Manhattan, most Air France flights in New York depart from John F. Kennedy International Airport (JFK).

• Terminal: Terminal 1

• Facilities: Self-service kiosks, check-in counters, and the Air France Lounge for Business and Flying Blue Elite members

• Services: Priority check-in, baggage drop, lounge access, and SkyTeam partner support

From JFK, Air France operates daily nonstop flights to Paris-Charles de Gaulle (CDG) with onward connections to Europe, Africa, and Asia.

8. Travel Tips Before Visiting the NYC Office

To ensure your visit to the Air France office in New York goes smoothly, follow these tips:

• Bring identification and your booking reference or ticket number.

• Call ahead for corporate or group travel inquiries.

• Visit early in the day to avoid wait times.

• Check holidays as the office is closed on U.S. public holidays.

• Use the website for minor issues like seat selection, check-in, or baggage tracking.

9. COVID-19 Guidelines and Safety Measures

Air France continues to follow all CDC and international travel regulations. When visiting the NYC office or flying internationally:

• Face masks are optional but recommended in crowded spaces.

• Carry proof of vaccination or negative COVID-19 test if required by your destination.

• Stay updated on entry requirements via the Air France website or the U.S. State Department.

10. Frequently Asked Questions (FAQs)

Q1. Where is the Air France office in New York City located?

A: The office is located at 125 West 55th Street, 2nd Floor, New York, NY 10019.

Q2. Can I change or cancel my ticket at the NYC office?

A: Yes, the office handles all modifications and cancellations based on the fare conditions of your ticket.

Q3. Does the office assist with lost baggage?

A: Yes, you can report and track lost baggage or file a compensation claim.

Q4. Is the Air France NYC office open on weekends?

A: No, the office operates Monday to Friday, 9:00 AM to 5:00 PM.

Q5. What airport does Air France use in New York?

A: Air France operates from Terminal 1 at John F. Kennedy International Airport (JFK).

Conclusion

Whether you're flying to Paris, managing a business itinerary, or just need professional assistance, the Air France New York City office is your trusted partner in travel. With convenient access in Midtown Manhattan, experienced staff, and a full range of services, the Air France office in New York ensures a smooth and efficient travel experience.

For booking help, flight changes, travel documentation advice, and more, visit the Air France office in New York City and travel with peace of mind knowing you're supported by one of the world’s leading airlines.