Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Customer Care Number | Toll Free Number

Exelon Corporation is one of the largest energy companies in the United States, providing reliable electricity and natural gas services to millions of customers across multiple states. In Philadelphia, Exelon operates through its subsidiary, PECO (Philadelphia Electric Company), delivering essential power to homes, businesses, and public institutions. As a cornerstone of the region’s infrastructure, Exelon’s commitment to customer service, grid modernization, and sustainable energy solutions has made it a trusted utility provider for over a century. This comprehensive guide offers official customer support contact details, service access methods, industry insights, and answers to frequently asked questions — all designed to help Philadelphia residents and businesses connect with Exelon’s support team efficiently and effectively.

Why Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support is Unique

Exelon Corporation’s customer support system in Philadelphia stands apart from other utility providers due to its deep-rooted community integration, technological innovation, and customer-centric service philosophy. Unlike many utilities that outsource customer service to third-party call centers, Exelon maintains a dedicated in-house support team trained specifically on PECO’s service protocols, billing structures, and outage management systems. This ensures faster resolution times and more accurate information for customers.

Additionally, Exelon’s Philadelphia operations are uniquely positioned to serve one of the nation’s oldest and most densely populated urban centers. The company has invested heavily in smart grid technology, including automated outage detection, digital metering, and real-time energy usage analytics — all of which enhance customer experience by providing proactive alerts and personalized energy-saving recommendations.

Exelon also distinguishes itself through its commitment to equity and accessibility. The company offers multilingual customer support, low-income assistance programs, and specialized services for seniors and customers with disabilities. Its customer care representatives are trained to handle complex billing disputes, payment plan negotiations, and emergency service requests with empathy and efficiency — a rare standard in the utility industry.

Another unique aspect is Exelon’s integration with Philadelphia’s broader sustainability goals. The company actively collaborates with city officials on renewable energy initiatives, electric vehicle (EV) infrastructure expansion, and energy efficiency rebates — making it not just a utility provider, but a partner in urban climate resilience.

Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Toll-Free and Helpline Numbers

For residents and businesses in Philadelphia seeking immediate assistance from Exelon Corporation, the following official toll-free and helpline numbers are verified and current as of 2024. These numbers connect customers directly to PECO’s customer service center, which operates 24 hours a day, 7 days a week.

Primary Customer Service Number

1-800-494-4000 — This is the official toll-free number for all PECO (Exelon) customer service inquiries in Philadelphia and surrounding areas. Customers can use this line to report outages, pay bills, set up payment plans, request service connections, or speak with a live representative about billing discrepancies or account changes.

24/7 Outage Reporting Line

1-800-494-4000 — The same number serves as the primary outage reporting line. Exelon uses an automated system to log outage reports and dispatch crews in real time. Customers are encouraged to call this number during power outages to ensure their location is included in the utility’s restoration priority list.

Business Customer Support

1-800-494-4000 — While PECO does not maintain a separate business-only line, customers with commercial accounts can request to be transferred to a dedicated business service representative by stating “I have a business account” during the automated menu. Business customers may also access specialized services such as energy audits, demand-side management, and commercial rebate programs through this line.

TTY/TDD for Hearing Impaired Customers

1-800-494-4000 — Exelon’s customer service line is fully compatible with TTY/TDD devices. Customers using hearing assistance technology can connect directly without needing a separate number. For additional support, customers may also contact the Pennsylvania Public Utility Commission’s Relay Service at 711 for assistance.

Online and Mobile Support Alternatives

While not a phone number, Exelon encourages customers to use its official digital platforms as first-tier support options:

• PECO Online Account Portal: https://www.peco.com
• PECO Mobile App: Available on iOS and Android
• Live Chat: Available on the PECO website Monday–Friday, 8 AM–8 PM
• Text Alerts: Opt in via account settings for outage notifications and payment reminders

Important Note: Exelon does not use any other toll-free numbers for customer service. Be wary of third-party websites or unsolicited calls claiming to represent Exelon with different contact numbers — these may be scams. Always verify contact details through the official PECO website.

How to Reach Exelon Corporation in Philadelphia: Electric Utility – Official Customer Support Support

Reaching Exelon Corporation’s customer support in Philadelphia is designed to be simple, accessible, and efficient. Whether you prefer speaking with a live agent, using digital tools, or visiting in person, multiple channels are available to meet your needs.

Phone Support: The Fastest Route for Urgent Issues

For immediate assistance — especially during power outages, billing errors, or service disconnection threats — calling 1-800-494-4000 is the most reliable method. The automated system will prompt you to enter your account number or phone number for verification. After authentication, you’ll be connected to a representative who can assist with:

• Reporting and tracking power outages
• Setting up or modifying payment arrangements
• Requesting new service or transferring service
• Disputing incorrect charges
• Applying for energy assistance programs

Wait times are typically under 5 minutes during business hours. During major storms or widespread outages, wait times may increase — in which case customers are advised to use the outage map on the PECO website to check estimated restoration times.

Online Account Portal: Self-Service Convenience

Exelon’s online portal at https://www.peco.com allows customers to manage their accounts without calling. Features include:

• Viewing and downloading bills
• Setting up automatic payments
• Reporting outages with location pin
• Accessing energy usage graphs
• Enrolling in paperless billing
• Updating contact information

The portal is secure, encrypted, and compatible with all major browsers. First-time users must register using their account number and zip code. Once registered, customers can access their history, set alerts, and even submit service requests directly through the platform.

Mobile App: On-the-Go Support

Download the official PECO app from the Apple App Store or Google Play Store. The app offers all the features of the web portal with added convenience:

• Push notifications for outages and payment due dates
• One-touch outage reporting with GPS location
• Mobile bill payment via Apple Pay, Google Pay, or credit/debit card
• Energy usage comparison tools
• Integration with smart home devices

The app is especially popular among younger customers and those who prefer managing utilities via smartphone.

In-Person Support: Walk-In Service Centers

While most services are now digital, Exelon maintains a limited number of customer service centers in the Philadelphia area for those who require face-to-face assistance:

PECO Customer Service Center

Address: 1200 N. 22nd Street, Philadelphia, PA 19130
Hours: Monday–Friday, 8:30 AM–5:00 PM (Closed on major holidays)
Services Offered: In-person bill payments, account setup, payment plan applications, document submission, and assistance with low-income programs.

Customers are encouraged to call ahead or check the PECO website for holiday closures and appointment availability, as walk-in wait times may vary.

Mail and Fax Support

For formal correspondence, such as dispute letters, documentation submissions, or legal notices:

• Mailing Address: PECO, P.O. Box 98800, Philadelphia, PA 19169-8800
• Fax Number: 1-800-494-4001 (Note: Fax is not recommended for urgent matters)

Mail responses typically take 7–10 business days. For time-sensitive issues, phone or online support is strongly advised.

Community Outreach and Mobile Support Units

In partnership with Philadelphia’s Office of Homeless Services and neighborhood associations, Exelon deploys mobile customer service units during extreme weather events or community outreach events. These units provide on-site assistance with bill payment, enrollment in energy assistance programs (LIHEAP), and energy efficiency consultations. Check the PECO website’s “Community Events” section for upcoming locations and dates.

Worldwide Helpline Directory

While Exelon Corporation primarily serves customers in Pennsylvania, Maryland, Illinois, New Jersey, and Delaware, its parent company operates globally through affiliated energy entities and international partnerships. For customers outside the U.S. or those needing assistance with international billing, corporate inquiries, or investor relations, the following global helpline directory provides verified contact information.

Exelon Corporation Headquarters (Global Corporate Office)

Address: 10 South Wacker Drive, Chicago, IL 60606, USA
Phone: 1-312-394-7000
Email (Corporate Inquiries): investor.relations@exeloncorp.com
Website: https://www.exeloncorp.com

Exelon Energy (U.S. Retail Operations)

• PECO (Pennsylvania): 1-800-494-4000
• ComEd (Illinois): 1-800-334-7661
• BGE (Maryland): 1-877-778-2222
• Delmarva Power (Delaware & Eastern Shore MD): 1-800-375-7117
• Atlantic City Electric (New Jersey): 1-800-642-3780

International Partnerships and Affiliates

Exelon does not directly operate outside the United States but partners with international energy firms and participates in global sustainability initiatives. For inquiries related to Exelon’s global carbon reduction goals, renewable energy investments, or international joint ventures:

• Exelon Global Sustainability Office: sustainability@exeloncorp.com
• International Energy Agency (IEA) Collaborations: www.iea.org
• World Resources Institute (WRI) Partnerships: www.wri.org

Emergency and Regulatory Support (Global)

For customers outside the U.S. seeking assistance with Exelon-related energy projects or regulatory compliance:

• U.S. Department of Energy (DOE): 1-202-586-5000
• International Atomic Energy Agency (IAEA) — for nuclear energy inquiries: +43-1-2600-0
• European Energy Regulators (ENTSO-E): www.entsoe.eu

Important: Exelon does not operate call centers or customer service offices outside the United States. Any entity claiming to be an “Exelon International Support Center” is not affiliated with the company.

About Exelon Corporation in Philadelphia: Electric Utility – Key Industries and Achievements

Exelon Corporation, headquartered in Chicago, is the largest U.S. utility company by revenue and serves over 10 million customers across six states. In Philadelphia, its operations are conducted through PECO, a subsidiary established in 1881 — making it one of the oldest continuously operating electric utilities in the country.

Key Industries Served

Exelon’s Philadelphia division supports a diverse range of industries critical to the city’s economic vitality:

• Healthcare: Powers hospitals including Jefferson Health, Temple University Hospital, and Children’s Hospital of Philadelphia — ensuring uninterrupted life-saving operations.
• Education: Supports over 200 public and private schools, universities, and research institutions, including the University of Pennsylvania and Drexel University.
• Manufacturing & Industry: Supplies reliable power to industrial zones in Southwest Philadelphia and the Port of Philadelphia, serving chemical plants, steel fabricators, and food processors.
• Transportation: Powers SEPTA’s electric rail lines, traffic control systems, and the city’s growing fleet of electric buses.
• Commercial & Retail: Supports major retailers, hotels, and office complexes including the Philadelphia Convention Center, Liberty Bell Pavilion, and the Comcast Center.
• Residential: Serves over 1.5 million households across Philadelphia and surrounding counties.

Major Achievements and Milestones

1. Smart Grid Leadership

PECO completed the largest smart grid deployment in the Northeast in 2019, installing over 1.5 million smart meters. This allowed for real-time outage detection, reducing average restoration time by 40% and saving customers an estimated $200 million annually in lost productivity.

2. Renewable Energy Expansion

In 2023, Exelon committed to sourcing 50% of its Philadelphia-area electricity from renewable sources by 2030. It has partnered with local solar farms and launched the “Solarize Philly” program, offering discounted installations for homeowners and nonprofits.

3. Grid Modernization and Resilience

Exelon invested $1.2 billion in infrastructure upgrades between 2018 and 2023, including undergrounding power lines in flood-prone neighborhoods, installing storm-hardened poles, and deploying AI-powered grid monitoring systems.

4. Customer Assistance Programs

Exelon’s “Helping Hands” program has provided over $450 million in bill assistance to low-income residents since 2010. It partners with the Pennsylvania Department of Human Services to administer LIHEAP funds and offers emergency grants during extreme weather.

5. Environmental Leadership

Exelon is the largest nuclear power producer in the U.S., generating zero-emission electricity from its plants in Pennsylvania and Illinois. In 2022, Exelon was named to the Dow Jones Sustainability Index for the 10th consecutive year.

6. Workforce Development

Exelon operates the PECO Energy Academy, a training program that has certified over 2,000 local residents in electrical trades, grid technology, and renewable energy installation — helping reduce unemployment in underserved neighborhoods.

Global Service Access

While Exelon Corporation’s direct customer service is limited to the United States, its influence and services extend globally through innovation, partnerships, and energy policy leadership.

Technology Licensing and Grid Solutions

Exelon’s proprietary grid management software, “GridSense,” has been licensed to utilities in Canada, the United Kingdom, and Australia. These systems help international utilities improve outage response, integrate renewables, and enhance cybersecurity.

International Sustainability Initiatives

Exelon is a founding member of the Climate Group’s “Electricity 100” initiative, which aims to transition global electricity systems to 100% clean energy by 2050. The company shares its best practices in nuclear safety, community engagement, and workforce training with utilities in Japan, Germany, and South Korea.

Remote Customer Support for International Clients

For multinational corporations with operations in Philadelphia and abroad, Exelon offers:

• Consolidated billing for multi-state accounts
• Global energy procurement consulting
• Carbon footprint reporting tools integrated with international standards (GHG Protocol, ISO 14064)

Businesses can contact Exelon’s Corporate Services Division at 1-312-394-7000 or via email at corporate.solutions@exeloncorp.com for customized international service packages.

24/7 Global Monitoring Center

Exelon operates a global energy operations center in Chicago that monitors grid performance across its entire network — including real-time data from Philadelphia, Baltimore, and Chicago. This center can coordinate emergency response across states and provide technical support to international partners during grid crises.

Language and Cultural Accessibility

Exelon’s customer service in Philadelphia supports over 15 languages via interpreter services, including Spanish, Mandarin, Arabic, Vietnamese, and Russian. This multilingual capability extends to its digital platforms and printed materials, ensuring equitable access for Philadelphia’s diverse immigrant communities.

FAQs

Q1: What is the official Exelon customer service number for Philadelphia?

A: The official customer service number for Exelon (via PECO) in Philadelphia is 1-800-494-4000. This number handles billing, outages, service requests, and account changes.

Q2: Is there a separate number for business customers?

A: No. Business customers use the same number — 1-800-494-4000 — but can request to be transferred to a business service specialist.

Q3: How do I report a power outage in Philadelphia?

A: Call 1-800-494-4000 or use the outage reporting feature on the PECO website or mobile app. You can also text “OUTAGE” to 46655 if you’re registered for text alerts.

Q4: Can I pay my Exelon bill without logging in?

A: Yes. You can make a one-time payment by phone at 1-800-494-4000 using a credit or debit card, or via the “Quick Pay” option on the PECO website without creating an account.

Q5: Does Exelon offer payment plans for customers struggling to pay?

A: Yes. Exelon offers budget billing, extended payment arrangements, and hardship assistance. Call 1-800-494-4000 to speak with a representative about your options.

Q6: Are there any free energy efficiency programs for Philadelphia residents?

A: Yes. Exelon offers free home energy audits, LED bulb replacements, and insulation upgrades through its “Energy Savings Program.” Visit https://www.peco.com/energy-savings to apply.

Q7: How do I know if a call claiming to be from Exelon is a scam?

A: Exelon will never ask for your full Social Security number, credit card details, or payment via gift cards over the phone. If you receive a suspicious call, hang up and call 1-800-494-4000 directly to verify.

Q8: What should I do if my power is out and I have a medical device?

A: Register for PECO’s Medical Needs Registry by calling 1-800-494-4000. This prioritizes your address for restoration during outages. Keep a backup power supply on hand.

Q9: Can I switch to 100% renewable energy through Exelon?

A: Yes. PECO offers a “Green Energy Choice” program that allows customers to offset 100% of their electricity use with renewable energy credits. There is a small monthly fee, but no contract is required.

Q10: How long does it take to get new service connected?

A: For residential customers, new service is typically connected within 3–5 business days. For commercial or industrial service, allow 10–14 days due to additional engineering requirements.

Conclusion

Exelon Corporation’s presence in Philadelphia — through its long-standing subsidiary PECO — represents more than just the delivery of electricity. It embodies a century-long commitment to reliability, innovation, and community service. From its pioneering smart grid technology to its multilingual customer support and aggressive renewable energy goals, Exelon continues to set the standard for modern utility operations in urban America.

For Philadelphia residents and businesses, knowing the official customer support number — 1-800-494-4000 — is essential. Whether you’re reporting a power outage at 2 a.m., disputing a billing error, or applying for a low-income energy grant, this single point of contact ensures you’re connected to the right resources quickly and safely.

As energy demands evolve and climate challenges intensify, Exelon remains at the forefront — not just as a utility provider, but as a partner in building a cleaner, more resilient Philadelphia. By leveraging digital tools, community outreach, and transparent communication, Exelon ensures that every customer, regardless of income or background, has access to the power they need to thrive.

Always verify contact information through the official PECO website (https://www.peco.com) to avoid scams and ensure you’re receiving accurate, up-to-date support. Stay informed, stay connected, and let Exelon power your life — safely, reliably, and sustainably.