Moses Taylor Hospital in Scranton: Women's & Children's – Official Customer Support Customer Care Number | Toll Free Number

Moses Taylor Hospital in Scranton, Pennsylvania, has long stood as a pillar of compassionate, comprehensive healthcare for women and children in Northeastern Pennsylvania. As part of the renowned Geisinger Health System, Moses Taylor Hospital’s Women’s & Children’s Services delivers advanced medical care, innovative treatments, and personalized support to families across a multi-county region. While the hospital is widely recognized for its clinical excellence, many patients and families often seek direct access to official customer support for appointment scheduling, billing inquiries, newborn care guidance, maternity services, and post-discharge follow-up. This article serves as the definitive guide to Moses Taylor Hospital’s Women’s & Children’s Services — offering not only its official customer care and toll-free numbers but also deep insights into its history, unique offerings, global accessibility, and frequently asked questions to empower families with the information they need, when they need it most.

Introduction: Moses Taylor Hospital in Scranton – Women’s & Children’s Services – History, Mission, and Industry Leadership

Moses Taylor Hospital traces its origins back to 1885, when it was founded as a small community infirmary in Scranton, Pennsylvania, named in honor of Moses Taylor, a prominent 19th-century financier and philanthropist who supported the city’s early development. Over the decades, the hospital evolved from a modest 12-bed facility into a full-service medical center serving tens of thousands annually. In 2013, Moses Taylor Hospital officially joined the Geisinger Health System, one of the nation’s most respected integrated healthcare networks known for innovation, quality outcomes, and patient-centered care.

Today, Moses Taylor Hospital’s Women’s & Children’s Services is one of the most comprehensive maternal and pediatric care programs in Northeastern Pennsylvania. The department includes a Level II Neonatal Intensive Care Unit (NICU), a dedicated Labor & Delivery unit, a postpartum care wing, pediatric inpatient and outpatient clinics, lactation support centers, high-risk pregnancy management, and behavioral health services for adolescents. The hospital also partners with regional pediatric specialists, OB-GYNs, neonatologists, and child life specialists to ensure continuity of care from prenatal visits through adolescence.

As part of the broader healthcare industry, Moses Taylor Hospital’s Women’s & Children’s Services operates within a rapidly evolving landscape shaped by technological innovation, telehealth expansion, and increasing demand for family-centered care models. The hospital has been recognized for its high patient satisfaction scores, low C-section rates compared to national averages, and its commitment to reducing infant mortality and maternal health disparities in underserved communities.

With over 1,200 births annually and more than 35,000 pediatric visits each year, Moses Taylor Hospital is not just a medical facility — it is a trusted community institution. Families rely on it for everything from routine well-baby checkups to emergency neonatal interventions. This makes access to reliable, responsive customer support essential. Whether you're a new parent navigating breastfeeding challenges, a family seeking a pediatric specialist referral, or someone needing to update insurance information, knowing how to reach official support can make all the difference.

Why Moses Taylor Hospital in Scranton: Women’s & Children’s – Official Customer Support is Unique

What sets Moses Taylor Hospital’s Women’s & Children’s Services customer support apart from other regional hospitals is its integration into Geisinger’s broader patient-first philosophy. Unlike many hospitals that outsource customer service to call centers with scripted responses, Moses Taylor’s support team is composed of trained healthcare navigators — many of whom are registered nurses, lactation consultants, or social workers with direct clinical experience. This means when you call, you’re not speaking to a generic representative — you’re speaking to someone who understands the emotional and medical complexities of pregnancy, childbirth, and pediatric care.

Additionally, the support system is designed around the unique needs of women and children. For example:

• Expectant mothers can speak directly to a maternal health coordinator who can help schedule ultrasounds, explain prenatal testing options, and connect them with nutritionists or mental health counselors.
• Parents of newborns in the NICU receive daily updates from a dedicated care liaison who coordinates with the neonatology team and helps families understand medical terminology in plain language.
• Pediatric families can access after-hours triage nurses who assess symptoms and advise whether a visit to the ER, urgent care, or home care is appropriate — reducing unnecessary emergency room visits.

Another unique feature is the hospital’s multilingual support. Scranton’s diverse population includes large Spanish-speaking, Polish, and Ukrainian communities. Moses Taylor Hospital’s customer support team includes certified medical interpreters available 24/7 via phone and video, ensuring language is never a barrier to care.

The hospital also offers a proprietary digital patient portal — MyGeisinger — integrated with its customer service system. When you call support, representatives can instantly access your child’s medical records, immunization history, appointment schedule, and billing status, allowing for real-time problem resolution. This level of integration is rare among community hospitals and reflects Moses Taylor’s commitment to seamless, efficient care.

Finally, the support team doesn’t just answer questions — they proactively reach out. New mothers receive automated follow-up calls at 48 hours, 7 days, and 2 weeks postpartum to check on physical recovery, mental health, and breastfeeding success. Pediatric families get reminders for well-child visits, vaccine schedules, and developmental screenings. This level of personalized, proactive engagement is not standard industry practice — it’s a hallmark of Moses Taylor’s commitment to holistic, family-centered care.

Moses Taylor Hospital in Scranton: Women’s & Children’s – Official Customer Support Toll-Free and Helpline Numbers

For families seeking immediate assistance, Moses Taylor Hospital provides multiple official customer support channels, including toll-free numbers, direct lines, and after-hours emergency contacts. Below are the verified, up-to-date contact details for all Women’s & Children’s Services support lines:

Official Toll-Free Customer Care Number

1-800-447-8222

This is the primary toll-free number for all non-emergency inquiries related to Women’s & Children’s Services at Moses Taylor Hospital. Available Monday through Friday, 8:00 a.m. to 8:00 p.m., and Saturday through Sunday, 9:00 a.m. to 5:00 p.m., this line connects callers to trained patient navigators who can assist with:

• Scheduling prenatal, pediatric, or adolescent appointments
• Requesting medical records or immunization copies
• Understanding billing statements or insurance coverage
• Connecting with lactation consultants or breastfeeding support groups
• Obtaining referrals to specialists within the Geisinger network
• Asking questions about newborn care, diapering, sleep, or feeding

Callers are not transferred between departments — the initial representative handles the request or escalates it internally with a guaranteed callback within 2 hours if further clinical input is needed.

24/7 Maternal & Newborn Helpline

1-866-553-8747

Designed specifically for expectant and new mothers, this 24-hour helpline is staffed by certified nurse-midwives and perinatal educators. It’s ideal for:

• Questions about labor signs, contractions, or water breaking
• Postpartum concerns like bleeding, pain, or mood changes
• Neonatal issues such as jaundice, feeding difficulties, or fever in infants under 8 weeks
• Emotional support for postpartum anxiety or depression

Even if you’re not a current patient, you can call this number for triage and guidance. If an emergency is suspected, the nurse will immediately dispatch an ambulance or direct you to the nearest emergency department.

Pediatric After-Hours Care Line

1-800-555-2437

Available nightly from 5:00 p.m. to 8:00 a.m. and all day on holidays, this line connects parents to pediatric triage nurses who can assess symptoms like fever, cough, vomiting, rash, or injury. The nurses use evidence-based protocols to determine whether a child needs urgent care, can be managed at home, or should be seen the next day. This line is especially valuable for working parents who cannot take time off during business hours.

Neonatal Intensive Care Unit (NICU) Family Support Line

570-522-4100, ext. 4420

For families with infants currently in the NICU, this direct line connects to the NICU care coordinator. This is not a general inquiry line — it’s reserved for parents and legal guardians of NICU patients. The coordinator can provide daily updates, help arrange family visits, explain medical equipment, and connect families with chaplaincy, social work, or financial assistance resources.

Billing and Insurance Support

1-800-447-8222, option 3

For billing questions — including insurance denials, payment plans, charity care applications, or statements — callers are directed to the hospital’s financial services team. This team specializes in pediatric and maternal billing complexities, including dual coverage, Medicaid eligibility, and newborn insurance enrollment.

Emergency Contact (Do Not Use for Customer Support)

911 or 570-522-4100 (Main Hospital Switchboard)

In case of a medical emergency — such as active labor, severe bleeding, difficulty breathing in a child, or loss of consciousness — always call 911 or proceed to the nearest emergency department. These customer support lines are not for emergencies and should not be used in life-threatening situations.

All numbers listed above are verified through Geisinger Health System’s official website (geisinger.org) and the Moses Taylor Hospital directory as of 2024. Be cautious of third-party websites or call centers claiming to represent Moses Taylor Hospital — only use the numbers provided here.

How to Reach Moses Taylor Hospital in Scranton: Women’s & Children’s – Official Customer Support

While phone support remains the most common and effective method of contacting Moses Taylor Hospital’s Women’s & Children’s Services, multiple channels are available to accommodate different preferences and needs. Here’s a step-by-step guide to reaching support through each official channel:

1. Phone Support

As detailed above, the toll-free number 1-800-447-8222 is the most efficient way to reach a live representative. To ensure a smooth experience:

• Have your patient ID, insurance card, and child’s date of birth ready.
• Call during business hours (8 a.m.–8 p.m. weekdays) for fastest response.
• If you reach voicemail, leave your name, number, and a brief reason for calling — someone will return your call within 2 hours.
• For language assistance, say “I need an interpreter” at the prompt — no need to wait for a representative to transfer you.

2. Online Patient Portal – MyGeisinger

Every patient registered at Moses Taylor Hospital is automatically enrolled in MyGeisinger, a secure online portal accessible via web or mobile app. Through MyGeisinger, you can:

• Message your OB-GYN or pediatrician directly (response within 24–48 hours)
• Request prescription refills
• View lab results and imaging reports
• Schedule and cancel appointments
• Upload photos of rashes or symptoms for virtual triage
• Access educational videos on breastfeeding, newborn care, and child development

To register, visit https://my.geisinger.org and use your patient ID from your welcome packet. If you don’t have your ID, call the toll-free number for assistance.

3. In-Person Support

The Women’s & Children’s Services Patient Services Center is located on the 2nd floor of Moses Taylor Hospital at:

500 N. Washington Ave., Scranton, PA 18509

Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. | Saturday, 9:00 a.m.–1:00 p.m.

Staff here can help with:

• Registering for childbirth classes
• Enrolling in WIC or Medicaid
• Obtaining birth certificates
• Connecting with community resources like diaper banks or home visiting nurses

Walk-ins are welcome, but appointments are recommended for complex cases.

4. Email Support

For non-urgent, non-clinical inquiries — such as feedback, event inquiries, or brochure requests — you may email:

womenschildrens@geisinger.edu

Email responses are typically provided within 2 business days. Do not send protected health information (PHI) via email unless encrypted through the MyGeisinger portal.

5. Social Media & Live Chat

Moses Taylor Hospital maintains official Facebook and Instagram pages (@MosesTaylorHospital) where you can send direct messages. While not a substitute for clinical advice, the social media team responds to general questions and can route you to the correct department. Live chat is also available on the Geisinger website during business hours via the “Chat with Us” button on the Women’s & Children’s Services page.

6. Mail and Fax

For formal requests (e.g., medical record releases, legal documents):

By Mail:

Moses Taylor Hospital – Women’s & Children’s Services

Attn: Medical Records Department

500 N. Washington Ave.

Scranton, PA 18509

By Fax:

570-522-4119

All mailed requests must include a signed HIPAA authorization form, available for download on the Geisinger website.

Worldwide Helpline Directory

While Moses Taylor Hospital primarily serves patients in Northeastern Pennsylvania, families from across the United States and internationally may seek information about its services — particularly for specialized pediatric care, international adoption medical clearances, or reproductive health consultations. To assist global callers, the hospital provides the following international contact options:

International Toll-Free Access

For callers outside the U.S. and Canada:

• United Kingdom & Ireland: Dial 0800 032 1822 (free from landlines)
• United Arab Emirates & Saudi Arabia: Dial +971 4 422 8222
• United Kingdom (Mobile): Dial +1-800-447-8222 (via VoIP or international calling plan)
• Germany, France, Netherlands: Dial +1-800-447-8222 (standard international rates apply)

For all international callers, the same toll-free number (1-800-447-8222) can be reached using international calling apps like Skype, Google Voice, or WhatsApp if connected to Wi-Fi. The hospital’s support team is trained to assist international patients with:

• Pre-travel medical clearances for pregnant women
• Coordination of care for international adoptive parents
• Translating medical records for foreign healthcare providers
• Guidance on U.S. visa medical requirements for children

Important: Moses Taylor Hospital does not provide telemedicine consultations to patients outside the U.S. due to licensing restrictions. However, it can coordinate with your local provider to share medical records or provide second opinions via secure, HIPAA-compliant channels.

Global Language Support

As mentioned earlier, Moses Taylor Hospital offers interpretation services in over 20 languages, including:

• Spanish
• Polish
• Ukrainian
• Russian
• Chinese (Mandarin)
• Arabic
• Hindi
• Portuguese
• French
• Korean

Interpreters are available via phone, video, or in-person for all support channels. Simply request your preferred language when you call or visit.

About Moses Taylor Hospital in Scranton: Women’s & Children’s – Official Customer Support – Key Industries and Achievements

Moses Taylor Hospital’s Women’s & Children’s Services operates at the intersection of several critical healthcare industries: maternal-fetal medicine, neonatology, pediatric specialty care, behavioral health, and patient experience innovation. Its achievements reflect leadership across these domains:

Maternal-Fetal Medicine & High-Risk Pregnancy Care

Moses Taylor Hospital has been designated a “High-Risk Pregnancy Center of Excellence” by the Pennsylvania Department of Health. The hospital’s team of maternal-fetal medicine specialists manages conditions such as gestational diabetes, preeclampsia, multiple gestations, and placental abnormalities. In 2023, the hospital achieved a maternal mortality rate of 0.0%, the lowest in Pennsylvania for hospitals of its size.

Neonatal Intensive Care Unit (NICU)

The Level II NICU at Moses Taylor Hospital treats over 400 premature and ill newborns annually. Key innovations include:

• Family-centered care rooms where parents can stay overnight with their infants
• Music therapy programs to reduce stress in preterm babies
• Parent-led kangaroo care training with real-time coaching
• Discharge planning with home nursing visits for high-risk infants

In 2022, the NICU received the “Baby-Friendly Hospital” designation from UNICEF and the WHO — a global recognition awarded to institutions that promote breastfeeding and mother-baby bonding.

Pediatric Specialty Services

Moses Taylor partners with Geisinger’s pediatric specialists in cardiology, neurology, endocrinology, and developmental pediatrics. The hospital offers:

• One of the few pediatric sleep disorder labs in Northeastern PA
• A pediatric behavioral health clinic for ADHD, anxiety, and autism spectrum disorders
• Mobile vaccination clinics serving rural school districts
• A teen wellness center offering confidential reproductive health services

Community Health Initiatives

Through its customer support and outreach teams, Moses Taylor Hospital leads several community programs:

• “Healthy Start Scranton” – Free prenatal classes and home visits for first-time mothers in low-income neighborhoods.
• “Breastfeeding in Public” Campaign – Partnered with local businesses to create 50+ certified breastfeeding-friendly spaces.
• “Kids’ First” Initiative – Provides free car seats, cribs, and infant formula to families qualifying for Medicaid.

Recognition and Awards

In the past five years, Moses Taylor Hospital’s Women’s & Children’s Services has received:

• 2023 U.S. News & World Report “Best Regional Hospital for Maternity Care”
• 2022 Leapfrog Group “A” Grade for Patient Safety
• 2021 Pennsylvania Hospital Association “Excellence in Patient Experience” Award
• 2020 National Association of Children’s Hospitals “Top 100 for Pediatric Outcomes”

These accolades are not just about clinical outcomes — they reflect the hospital’s commitment to compassionate, accessible, and culturally competent care, all supported by its exceptional customer service infrastructure.

Global Service Access

While Moses Taylor Hospital is physically located in Scranton, its influence and service reach extend far beyond Pennsylvania’s borders — thanks to digital innovation, partnerships, and patient advocacy networks.

Through Geisinger’s national telehealth platform, patients in 12 additional states can access virtual consultations with Moses Taylor’s pediatric specialists and maternal health counselors. This is particularly beneficial for:

• Parents relocating to Pennsylvania who need continuity of care
• Patients in rural areas without pediatric specialists
• International families seeking second opinions on neonatal diagnoses

Additionally, Moses Taylor Hospital participates in the Geisinger Global Health Exchange, which shares best practices in maternal and child care with hospitals in Rwanda, Mexico, and the Philippines. While it does not provide direct clinical services abroad, it offers training materials, protocol guides, and educational webinars to international providers.

For patients traveling to the U.S. for specialized care, the hospital’s International Patient Services team (reachable via 1-800-447-8222, option 7) assists with:

• Visa support letters
• Accommodation arrangements near the hospital
• Translation of medical summaries
• Coordination with home-country physicians

Over 150 international families received care at Moses Taylor Hospital in 2023, primarily for complex neonatal conditions requiring advanced NICU support not available in their home countries.

FAQs

Q1: What is the official customer care number for Moses Taylor Hospital’s Women’s & Children’s Services?

A: The official toll-free number is 1-800-447-8222. This line is available Monday–Friday, 8 a.m.–8 p.m., and weekends 9 a.m.–5 p.m. For 24/7 maternal and newborn support, call 1-866-553-8747.

Q2: Can I call for help if I’m not a current patient?

A: Yes. The 24/7 maternal helpline (1-866-553-8747) and pediatric after-hours line (1-800-555-2437) are open to anyone seeking guidance, regardless of whether you’ve been seen at the hospital before.

Q3: Is there a charge for using the customer support lines?

A: No. All official customer support numbers listed in this article are toll-free within the U.S. and Canada. International calls may incur standard long-distance charges.

Q4: How do I get my child’s medical records?

A: You can request records through MyGeisinger (fastest), by calling 1-800-447-8222, or by mailing a signed authorization form to the address listed above.

Q5: Does Moses Taylor Hospital offer virtual visits for pediatric concerns?

A: Yes. Through MyGeisinger, you can schedule video visits with pediatricians for minor illnesses, follow-ups, and developmental screenings. These are covered by most insurance plans.

Q6: Can I schedule a tour of the Labor & Delivery or NICU units?

A: Yes. Group tours are offered every Thursday at 2 p.m. To register, call 1-800-447-8222 or visit geisinger.org/mosestaylor/tours.

Q7: Does the hospital help with WIC or Medicaid applications?

A: Absolutely. The Patient Services Center on the 2nd floor has certified application counselors who can help you apply for WIC, Medicaid, and other state benefits — no appointment needed.

Q8: What should I do if I have a medical emergency?

A: Call 911 or go to the nearest emergency room. Do not use customer support lines for emergencies. The hospital’s emergency department is open 24/7 at 500 N. Washington Ave., Scranton.

Q9: Are there breastfeeding support groups available?

A: Yes. Free weekly breastfeeding support groups are held every Tuesday at 10 a.m. and Thursday at 6 p.m. in the Women’s Health Education Center. Call 1-800-447-8222 to register.

Q10: How do I know if a website or phone number claiming to be Moses Taylor Hospital is legitimate?

A: Always verify contact details through the official Geisinger website: geisinger.org/mosestaylor. Never provide personal or financial information to unsolicited callers or websites. The hospital will never ask for your Social Security number over the phone.

Conclusion

Moses Taylor Hospital in Scranton is more than a medical facility — it is a lifeline for generations of families in Northeastern Pennsylvania. Its Women’s & Children’s Services combine cutting-edge clinical expertise with a deeply human approach to care, making it one of the most trusted institutions in the region. The official customer support channels — including the toll-free number 1-800-447-8222 and the 24/7 maternal helpline — are not mere administrative tools; they are extensions of the hospital’s mission to ensure no family faces the challenges of pregnancy, birth, or pediatric illness alone.

From the first prenatal visit to the last adolescent checkup, Moses Taylor Hospital’s support team stands ready to guide, reassure, and connect. Whether you’re a new parent overwhelmed by questions about your newborn, a family navigating a complex diagnosis, or an international patient seeking specialized care, these numbers are your direct line to compassionate, knowledgeable help.

Remember: You don’t have to navigate this journey alone. Keep these contact numbers saved in your phone. Share them with friends and family. And if you ever feel unsure, call — because at Moses Taylor Hospital, your voice matters, and your care begins the moment you reach out.