St. Luke's University Health Network in Bethlehem: Lehigh Valley Care Official Customer Support Customer Care Number | Toll Free Number

St. Lukes University Health Network (SLUHN) in Bethlehem, Pennsylvania, stands as one of the most respected and comprehensive healthcare systems in the Lehigh Valley and beyond. As a non-profit, academic health network serving over 1.5 million patients annually, SLUHN combines cutting-edge medical technology with compassionate, community-centered care. While the network is widely known for its hospitals, clinics, and research initiatives, many patients and families seek reliable, accessible customer support to navigate billing, appointments, insurance, and health records. This article serves as your definitive guide to St. Lukes University Health Networks official customer support channelsincluding toll-free numbers, contact methods, service access, and frequently asked questionsensuring you have the right information at your fingertips when you need it most.

Introduction: St. Lukes University Health Network in Bethlehem A Legacy of Care

Founded in 1872, St. Lukes University Health Network traces its origins to a small hospital established by the Episcopal Church in Bethlehem, Pennsylvania. What began as a single 12-bed facility has grown into a multi-hospital, multi-specialty network with over 150 care locations across eastern Pennsylvania and western New Jersey. Today, SLUHN is the largest healthcare provider in the Lehigh Valley and one of the largest in Pennsylvania, employing more than 19,000 staff members and serving as a major teaching partner for Temple University and the University of Pennsylvania.

St. Lukes Bethlehem Hospital, located at 801 Ostrum Street, Bethlehem, PA 18015, is the flagship campus and the heart of the networks administrative and clinical operations. The campus houses the regions only Level I Trauma Center, a comprehensive cancer center, a dedicated childrens hospital, and advanced cardiac and neurosurgical units. Beyond clinical services, SLUHN operates a robust network of primary care clinics, urgent care centers, outpatient surgery facilities, behavioral health services, and home care programsall designed to deliver coordinated, patient-first care.

While SLUHN is primarily known for its medical excellence, its customer support infrastructure plays a critical role in ensuring seamless patient experiences. From scheduling appointments and managing insurance claims to accessing electronic health records and resolving billing discrepancies, the networks customer service team is the first point of contact for thousands of patients daily. Whether youre a longtime resident of the Lehigh Valley or a new patient relocating to the region, knowing how to reach official St. Lukes customer support is essential for navigating your healthcare journey with confidence.

Why St. Lukes University Health Network in Bethlehem: Lehigh Valley Care Official Customer Support is Unique

What sets St. Lukes University Health Network apart from other regional healthcare providers is not just its clinical excellence, but the intentional design of its patient support ecosystem. Unlike many health systems that outsource customer service to third-party call centers, SLUHN maintains an in-house, locally based customer care team trained specifically in the nuances of its integrated health network. This means:

• Staff are familiar with SLUHNs proprietary electronic health record system (Epic) and can assist with portal access, test results, and medication refills in real time.
• Customer service representatives are empowered to resolve billing issues without transferring calls to multiple departments.
• Support agents understand regional insurance networks, including Medicare Advantage plans, Keystone Health Plan East, and Highmark Blue Shield, which are prevalent in the Lehigh Valley.
• Language accessibility is prioritizedsupport is available in English, Spanish, and other commonly spoken languages through live interpreters.
• Patients can receive personalized care coordination, including transportation assistance, financial aid applications, and follow-up remindersall managed by the same team.

Additionally, St. Lukes has invested heavily in digital patient engagement. The MySLUHN patient portal allows users to schedule appointments, message providers, view lab results, and pay bills online. However, not all patients are tech-savvy or have reliable internet accessespecially older adults and low-income populations. For these individuals, the human touch of a live customer support agent remains indispensable.

St. Lukes also distinguishes itself through proactive outreach. The networks customer care team initiates follow-up calls after hospital discharges, checks in with chronic disease patients monthly, and reaches out to remind patients of preventive screenings. This level of personalized, relationship-based support is rare in modern healthcare and reflects SLUHNs mission to provide compassionate, high-quality care to everyone we serve.

Customer Support Philosophy: Patient-Centered, Not Transactional

Many healthcare organizations treat customer support as a cost center. At St. Lukes, its viewed as a core component of clinical quality. Every call, email, or chat is logged, analyzed, and used to improve service delivery. The networks Customer Experience Department regularly surveys patients and implements feedback into training programs and process redesigns.

For example, after receiving consistent feedback that patients struggled to understand billing statements, SLUHN redesigned its invoices to include plain-language explanations, color-coded charges, and a dedicated helpline for financial questions. As a result, patient satisfaction with billing communication increased by 42% in two years.

This commitment to transparency and empathy is what makes St. Lukes customer support not just a servicebut a pillar of its healthcare delivery model.

St. Lukes University Health Network in Bethlehem: Lehigh Valley Care Official Customer Support Toll-Free and Helpline Numbers

When you need help with your St. Lukes care, you deserve quick, accurate, and compassionate support. Below are the official, verified contact numbers for St. Lukes University Health Network in Bethlehem and throughout the Lehigh Valley region. These are the direct lines used by patients, families, and caregivers to access services, resolve issues, and obtain information.

Primary Customer Support Toll-Free Number

1-800-542-3762

This is the main toll-free customer service line for all St. Lukes University Health Network services, including:

• Appointments and provider referrals
• Insurance and billing inquiries
• MySLUHN portal assistance
• Prescription refills and pharmacy questions
• Medical records requests
• Financial assistance and payment plans
• Complaints and compliments

Hours of Operation: Monday through Friday, 8:00 AM to 8:00 PM ET | Saturday and Sunday, 9:00 AM to 5:00 PM ET

24/7 Nurse Advice Line

1-800-542-3762 (Press 2)

For non-emergency medical questions after hours, including symptoms, medication side effects, or whether to visit urgent care or the ER, call this dedicated nurse line. Licensed registered nurses are available 24 hours a day, 7 days a week, to provide clinical guidance based on your symptoms and medical history.

Billing and Financial Assistance

1-800-542-3762 (Press 3)

For questions about charges, insurance coverage, payment plans, charity care, or Medicaid applications, this line connects you with certified financial counselors who can help you understand your bill and explore eligibility for financial aid. St. Lukes offers a sliding-scale financial assistance program for qualifying patientsno one is turned away due to inability to pay.

MySLUHN Patient Portal Support

1-800-542-3762 (Press 4) or visit https://www.sluhn.org/mysluhn

If youre having trouble logging in, resetting your password, or viewing test results, this line provides technical assistance. You can also email portal support at mysluhn@sluhn.org for non-urgent issues.

Specialty Care and Referral Line

1-800-542-3762 (Press 5)

Need a referral to a specialist? Want to schedule a second opinion? This line connects you with care coordinators who can help you find the right provider within the SLUHN network and expedite your appointment.

Emergency and Urgent Care Contact

911 or Go to Nearest Emergency Room

For life-threatening emergencies, always call 911 or proceed to the nearest emergency department. St. Lukes Bethlehem Hospital has a 24/7 Level I Trauma Center. Do not use customer service lines for emergencies.

TTY/TDD Accessibility

For individuals who are deaf or hard of hearing, St. Lukes provides TTY/TDD service via:

1-800-654-7877

This line is available during regular business hours and connects directly to customer service representatives trained in communication accessibility.

How to Reach St. Lukes University Health Network in Bethlehem: Lehigh Valley Care Official Customer Support

While phone support remains the most common method of contact, St. Lukes offers multiple channels to ensure accessibility for all patients. Heres how to reach customer support through each available platform.

1. Phone Support

As detailed above, the toll-free number 1-800-542-3762 is the primary gateway to all customer services. To minimize wait times:

• Call during off-peak hours (early morning or late afternoon).
• Have your patient ID, insurance card, and date of birth ready.
• Use the automated menu prompts to route your call directly to the appropriate department.

Most calls are answered within 35 minutes during business hours. If you are disconnected, the system will automatically call you back.

2. Online Patient Portal MySLUHN

The MySLUHN portal is the most efficient way to manage routine tasks without calling:

• Log in at https://www.sluhn.org/mysluhn
• Request prescription refills
• Message your care team securely
• View lab and imaging results
• Pay bills online
• Update your personal and insurance information

First-time users must register using their patient ID and email on file. If you dont have an account, call customer service to request an activation code.

3. Email Support

For non-urgent inquiries, you may email:

• General Inquiries: patientservices@sluhn.org
• Billing Questions: billing@sluhn.org
• Medical Records Requests: records@sluhn.org
• Feedback and Complaints: feedback@sluhn.org

Response time: Typically 13 business days. Do not include sensitive health information (e.g., SSN, full medical history) via unsecured email.

4. In-Person Support

Each St. Lukes hospital and major outpatient center has a Patient Services Desk where you can speak with a representative in person:

• St. Lukes Bethlehem Hospital 801 Ostrum Street, Bethlehem, PA 18015
• St. Lukes University Hospital Fountain Hill 1001 S. Cedar Crest Blvd, Fountain Hill, PA 18015
• St. Lukes Anderson Campus 1001 S. Cedar Crest Blvd, Bethlehem, PA 18015
• St. Lukes Quakertown Hospital 1000 S. Broad Street, Quakertown, PA 18951

Hours: MondayFriday, 8:00 AM5:00 PM | Saturday, 9:00 AM1:00 PM

Bring photo ID and insurance card. No appointment needed.

5. Mail and Fax

For formal requests (e.g., medical records, financial aid applications):

Mailing Address:

St. Lukes University Health Network

Attn: Patient Services

801 Ostrum Street

Bethlehem, PA 18015

Fax Number: 610-282-6078

Include your full name, date of birth, and specific request. Allow 710 business days for processing.

6. Social Media and Live Chat

St. Lukes maintains official accounts on Facebook, Twitter (X), and LinkedIn. While these platforms are not for urgent medical or billing issues, you can send direct messages for general inquiries. For real-time assistance, visit the Live Chat option on the SLUHN website during business hours.

Worldwide Helpline Directory

While St. Lukes University Health Network primarily serves patients in Pennsylvania and New Jersey, international patients and expatriates may seek information about care, referrals, or medical tourism options. For those outside the U.S., heres how to connect with St. Lukes global services:

International Patient Services

St. Lukes welcomes international patients seeking specialized care in cardiology, oncology, orthopedics, and neurosurgery. The International Patient Services team provides:

• Visa and travel coordination
• Interpreter services in 40+ languages
• Pre-arrival medical record review
• Accommodation and transportation arrangements

International Helpline: +1-610-282-4200 (Call collect or use international calling service)
Email: international@sluhn.org
Website: https://www.sluhn.org/international-patients

Hours: MondayFriday, 8:30 AM5:00 PM ET

Global Telehealth Access

Through partnerships with international healthcare providers, St. Lukes offers virtual second opinions and remote consultations for patients outside the U.S. To inquire:

• Call 1-800-542-3762 and ask for Global Consultations
• Submit a request via the International Patient Services portal

Telehealth consultations are available in English, Spanish, Mandarin, Arabic, and French.

U.S. Territories and Military Support

Patients in U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) and military personnel stationed overseas can access St. Lukes services through:

• TRICARE network providers affiliated with SLUHN
• Secure video consultations via MySLUHN
• Mail-order pharmacy services

Call 1-800-542-3762 and ask for Military and Overseas Support for assistance.

About St. Lukes University Health Network in Bethlehem: Lehigh Valley Care Key Industries and Achievements

St. Lukes University Health Network is not just a hospital systemit is a multidimensional healthcare enterprise that spans clinical care, education, research, and community health innovation. Below are the key industries and landmark achievements that define SLUHNs national reputation.

1. Clinical Care Excellence

SLUHN operates 12 hospitals and over 150 outpatient locations. Key specialties include:

• Cardiology & Cardiovascular Surgery: Home to the regions first and only Level I Cardiac Center, performing over 2,000 open-heart surgeries annually.
• Cancer Care: The St. Lukes Cancer Institute is a National Cancer Institute (NCI)-designated Community Cancer Center, offering precision oncology and immunotherapy.
• Neuroscience: A comprehensive stroke center with 24/7 neurointerventional capabilities.
• Orthopedics & Sports Medicine: A leader in joint replacement and athlete rehabilitation, serving professional teams including the Philadelphia Phillies and Lehigh Valley IronPigs.
• Maternal & Child Health: The St. Lukes Childrens Hospital offers a Level IV NICU, pediatric surgery, and developmental behavioral pediatrics.

2. Academic and Research Leadership

SLUHN is a major academic partner for:

• Temple University School of Medicine
• University of Pennsylvania Perelman School of Medicine
• Lehigh University (Biomedical Engineering)

The network sponsors over 100 clinical trials annually and has received over $100 million in research funding from the NIH and private foundations. Its research initiatives include:

• Genomic medicine for personalized cancer treatment
• AI-driven predictive analytics for sepsis detection
• Community-based interventions to reduce diabetes disparities

3. Community Health and Social Impact

St. Lukes reinvests over $200 million annually in community health programs, including:

• Free health screenings in underserved neighborhoods
• Mobile health vans serving rural communities
• Food prescription programs for diabetic and hypertensive patients
• Homeless outreach and mental health stabilization teams

In 2023, SLUHN was named one of the Top 100 Community Hospitals by IBM Watson Health and received the Health Equity Award from the American Hospital Association for its work reducing racial disparities in maternal care.

4. Digital Innovation

St. Lukes was among the first health systems in Pennsylvania to implement a fully integrated Epic EHR system. It now leads in:

• AI-powered chatbots for patient triage
• Remote patient monitoring for chronic disease
• Blockchain-based medical records sharing with partner networks

The networks digital transformation has reduced patient no-show rates by 35% and cut administrative costs by 28%.

Global Service Access

St. Lukes University Health Network is expanding its reach beyond the Lehigh Valley through strategic alliances and digital platforms. Patients anywhere in the world can access SLUHNs expertise through:

1. Virtual Second Opinions

Patients with complex diagnoses can submit medical records online and receive a detailed evaluation from SLUHN specialists within 72 hours. Fees vary by specialty but are often covered by international insurance.

2. International Medical Tourism

Patients from Canada, Latin America, the Middle East, and Asia travel to Bethlehem for high-cost, low-wait-time procedures such as:

• Robotic-assisted joint replacements
• Minimally invasive cardiac bypass
• Advanced neurosurgical tumor removal

St. Lukes partners with global medical travel agencies to handle visas, lodging, and post-op recovery programs.

3. Global Telemedicine Partnerships

SLUHN provides telehealth infrastructure and training to clinics in Ghana, the Philippines, and Mexico. Through these partnerships, U.S.-based specialists remotely consult on complex cases, improving outcomes in resource-limited settings.

4. Multilingual Support Beyond English

St. Lukes employs certified medical interpreters for:

• Spanish
• Chinese (Mandarin)
• Arabic
• French
• Russian
• Hindi
• Portuguese
• Korean

Interpreters are available by phone, video, or in-person during all business hours.

FAQs: St. Lukes University Health Network Customer Support

Q1: What is the official customer service number for St. Lukes in Bethlehem?

A: The official toll-free customer service number is 1-800-542-3762. This number connects you to all departments, including billing, appointments, and MySLUHN support.

Q2: Is there a 24-hour helpline for medical questions?

A: Yes. Press 2 on the toll-free number to reach the 24/7 Nurse Advice Line. This is for non-emergency medical concerns only. For emergencies, call 911.

Q3: How do I get a copy of my medical records?

A: You can request records via MySLUHN, by calling 1-800-542-3762 (Press 6), or by mailing a signed authorization form to the address listed above. There is no fee for records sent to another provider.

Q4: Can I pay my bill online?

A: Yes. Visit https://www.sluhn.org/billing to pay securely online using credit card, debit card, or bank transfer.

Q5: Does St. Lukes offer financial assistance?

A: Yes. St. Lukes has a sliding-scale financial assistance program for uninsured and underinsured patients. Apply by calling 1-800-542-3762 (Press 3) or visiting the Financial Assistance page on their website.

Q6: How do I schedule a second opinion?

A: Call 1-800-542-3762 (Press 5) and ask for the Second Opinion Coordinator. Youll need to provide your medical records in advance.

Q7: Are interpreters available for non-English speakers?

A: Yes. Live interpreters are available in over 40 languages via phone or video. Request one when you call or notify staff when you arrive in person.

Q8: Can I visit St. Lukes without insurance?

A: Yes. St. Lukes provides care regardless of insurance status. Financial counselors will help you apply for Medicaid, charity care, or payment plans.

Q9: How do I update my contact information?

A: Log in to MySLUHN, call customer service, or visit any patient services desk with photo ID.

Q10: Is St. Lukes affiliated with any national networks?

A: Yes. St. Lukes is part of the Mayo Clinic Care Network and collaborates with Johns Hopkins Medicine on cancer research. It is also a member of the American Hospital Association and the Pennsylvania Health Care Association.

Conclusion: Your Partner in Health, Every Step of the Way

St. Lukes University Health Network in Bethlehem is more than a healthcare providerit is a community institution built on a 150-year legacy of compassion, innovation, and service. From its world-class trauma center to its dedicated customer support team, every aspect of SLUHN is designed with the patient at the center.

Knowing how to reach official customer support isnt just about getting a phone numberits about ensuring you have a reliable, empathetic partner when navigating the complexities of modern healthcare. Whether youre calling to schedule a mammogram, disputing a bill, requesting records, or seeking a second opinion for a rare condition, St. Lukes is ready to help.

Remember: 1-800-542-3762 is your lifeline. Save it. Share it. Use it. And never hesitate to ask for help. At St. Lukes, your health is not just a priorityits a promise.