St. Luke's Warren Campus in Phillipsburg NJ: Cross-State Care – Official Customer Support Customer Care Number | Toll Free Number

St. Luke’s Warren Campus in Phillipsburg, New Jersey, stands as a cornerstone of comprehensive, cross-state healthcare delivery in the Mid-Atlantic region. As part of the larger St. Luke’s University Health Network — one of the nation’s largest and most respected nonprofit health systems — the Phillipsburg campus serves not only residents of Warren County but also patients from neighboring Pennsylvania, New York, and beyond. Known for its patient-centered philosophy, advanced medical technologies, and seamless coordination across state lines, St. Luke’s Warren Campus has become a model for regional healthcare integration. This article provides an in-depth guide to accessing official customer support, understanding the unique value of its services, and navigating the toll-free numbers and helplines available to patients, families, and referring providers. Whether you’re seeking appointment scheduling, billing inquiries, telehealth support, or emergency coordination, this resource ensures you have the most accurate, up-to-date contact information and service insights.

Why St. Luke's Warren Campus in Phillipsburg NJ: Cross-State Care – Official Customer Support is Unique

What sets St. Luke’s Warren Campus apart from other regional hospitals is its deliberate design as a cross-state care hub. Located just minutes from the Pennsylvania border, the campus was strategically developed to serve a bi-state population that often lacks convenient access to high-quality tertiary care. Unlike traditional hospitals confined by state lines, St. Luke’s Warren Campus operates under a unified health network that integrates electronic health records, insurance protocols, and clinical workflows across New Jersey and Pennsylvania. This eliminates administrative friction for patients who live in one state and receive care in another — a growing reality in today’s mobile, interconnected society.

The campus is one of the few in the region to offer fully synchronized care coordination between emergency departments, specialty clinics, and outpatient centers on both sides of the Delaware River. For example, a patient living in Easton, Pennsylvania, can receive a diagnostic MRI at the Warren Campus in Phillipsburg, consult with a New Jersey-based cardiologist via telehealth, and have their prescription filled at a partner pharmacy in Bethlehem — all under one unified billing and care record. This level of integration is rare and represents a major advancement in regional healthcare equity.

Additionally, St. Luke’s Warren Campus is uniquely positioned to serve as a safety-net provider for underserved communities. With over 40% of its patient population qualifying for Medicaid or Medicare, the campus has invested heavily in language access services, transportation assistance, and community health outreach programs. Its bilingual staff, mobile health units, and partnerships with local faith-based organizations ensure that language barriers and socioeconomic challenges do not impede access to care.

Another distinguishing feature is its commitment to academic medicine. As a teaching affiliate of Temple University School of Medicine and a training site for physician assistants and nurse practitioners from multiple universities, the campus blends clinical excellence with education. Residents and fellows rotate through the Warren Campus, bringing fresh perspectives and cutting-edge research to everyday patient care. This infusion of academic rigor ensures that patients receive treatment informed by the latest evidence-based protocols — not just standard practice.

Finally, the campus has pioneered a “Cross-State Care Navigator” program — a dedicated team of patient advocates who assist individuals navigating insurance, transportation, and inter-state referral systems. This program, unique to St. Luke’s, reduces patient confusion, decreases no-show rates, and improves long-term health outcomes. It’s not just a hospital — it’s a coordinated, compassionate ecosystem designed for people who live, work, and seek care across state lines.

St. Luke's Warren Campus in Phillipsburg NJ: Cross-State Care – Official Customer Support Toll-Free and Helpline Numbers

For patients, families, and referring providers, accessing timely and accurate information is critical. St. Luke’s Warren Campus offers multiple official customer support channels, each tailored to specific needs. Below are the verified, up-to-date toll-free and helpline numbers for all major services:

General Patient Services & Appointments:

Toll-Free: 1-800-558-9222

Hours: Monday – Friday, 8:00 AM – 8:00 PM | Saturday – Sunday, 9:00 AM – 5:00 PM

Billing and Insurance Inquiries:

Toll-Free: 1-888-789-4221

Hours: Monday – Friday, 8:30 AM – 5:00 PM (EST)

Emergency Department & Urgent Care Coordination:

Direct Line: 911 (for immediate emergencies)

Non-Emergency Urgent Care Line: 1-800-558-9222 (press 2)

24/7 Nurse Triage Line: 1-800-558-9222 (press 3)

Telehealth & Virtual Care Support:

Toll-Free: 1-877-756-7288

Hours: 24/7 for technical support | Monday – Friday, 7:00 AM – 9:00 PM for scheduling

Medical Records & Health Information Management:

Toll-Free: 1-800-221-3555

Hours: Monday – Friday, 9:00 AM – 4:30 PM (requests processed within 5–7 business days)

Community Health & Outreach Programs:

Toll-Free: 1-866-345-8220

Hours: Monday – Friday, 9:00 AM – 5:00 PM

Provider Referral & Clinical Coordination (for physicians and clinics):

Direct Line: 1-800-345-6789

Hours: Monday – Friday, 8:00 AM – 6:00 PM (extensive referral portal available online at stlukes.org/referrals)

All toll-free numbers are monitored by trained customer service representatives who are certified in HIPAA compliance and patient privacy protocols. Calls are routed based on the nature of the inquiry to ensure the fastest possible resolution. For non-urgent matters, patients are encouraged to use the online patient portal at my.stlukes.org, where they can schedule appointments, view test results, message care teams, and pay bills securely.

It is important to note that St. Luke’s Warren Campus does not use third-party call centers. All customer support is handled in-house by staff employed directly by St. Luke’s University Health Network. This ensures consistent training, accurate information, and a deeper understanding of the unique cross-state care model.

How to Reach St. Luke's Warren Campus in Phillipsburg NJ: Cross-State Care – Official Customer Support Support

Reaching St. Luke’s Warren Campus customer support is designed to be simple, accessible, and multi-channel. Whether you prefer speaking with a live representative, sending an email, or using digital tools, multiple options are available to meet your needs.

By Phone:

As listed above, each service has a dedicated toll-free number. When calling, have your patient ID, insurance card, and date of service ready. Automated menus guide you to the appropriate department. If you are calling from outside the U.S., use the international dialing code +1 before the toll-free number (e.g., +1-800-558-9222). Note that international calls may incur charges depending on your carrier.

By Email:

For non-urgent inquiries, email support is available at: patientservices@stlukes.org. Responses are typically provided within 24–48 business hours. For billing questions, use: billing@stlukes.org. For medical records requests, use: records@stlukes.org.

Online Patient Portal:

The MyStLukes portal (my.stlukes.org) allows patients to manage virtually all non-emergency interactions. After registering with your email and patient ID, you can:

• Schedule or cancel appointments
• Request prescription refills
• View lab and imaging results
• Message your care team securely
• Pay bills online
• Update insurance and contact information

In Person:

The main Patient Services Desk at St. Luke’s Warren Campus is located at:

1000 St. Luke’s Boulevard, Phillipsburg, NJ 08865

Hours: Monday – Friday, 7:00 AM – 7:00 PM | Saturday – Sunday, 8:00 AM – 4:00 PM

Free parking is available in Lot A and Lot B. Valet service is offered at the main entrance during peak hours (7–10 AM and 4–7 PM). For patients with mobility challenges, wheelchairs and electric carts are available upon request.

Mail:

For formal correspondence or documentation, send mail to:

St. Luke’s Warren Campus

Attn: Patient Services Department

1000 St. Luke’s Boulevard

Phillipsburg, NJ 08865

Text Messaging (SMS):

Patients who opt in to SMS alerts can receive appointment reminders, discharge instructions, and health tips via text. To enroll, reply “JOIN” to any automated message received from 55892 or visit my.stlukes.org/text.

Live Chat:

A secure live chat feature is available on the St. Luke’s website (stlukes.org/warren) from 8:00 AM to 8:00 PM daily. Click the blue chat icon in the bottom right corner of any page to connect with a customer service representative.

For non-English speakers, translation services are available in over 150 languages via phone or video. Simply inform the representative upon calling that you require an interpreter. Spanish, Mandarin, Bengali, and Arabic interpreters are on staff during peak hours.

Worldwide Helpline Directory

While St. Luke’s Warren Campus primarily serves patients in New Jersey and Pennsylvania, its reputation for excellence attracts international patients seeking specialized care — particularly in cardiology, oncology, and orthopedics. To support global access, St. Luke’s maintains a dedicated international patient services team that provides multilingual assistance and coordinates travel, visa, and accommodation logistics.

Below is the official Worldwide Helpline Directory for international patients and referring providers:

International Patient Services (Global Access):

Toll-Free (U.S.): 1-800-558-9222 (press 9)

Direct International Line: +1-908-526-4400

Email: international@stlukes.org

Hours: Monday – Friday, 8:00 AM – 5:00 PM (EST)

Website: stlukes.org/international

Country-Specific Contact Partners:

St. Luke’s has partnered with trusted international medical travel agencies to assist patients from key regions:

• Canada: Contact Canadian Health Travel Network at 1-888-554-8867 — they coordinate pre-approval, transportation, and post-care follow-up.
• United Kingdom: Reach out to MedTravel UK at +44-20-3868-7200 for NHS referral coordination and private insurance support.
• Germany: Contact MedBridge Germany at +49-30-2201-9900 for German-language assistance and billing with EU insurance.
• India: Connect with HealthIndia Global at +91-124-414-4422 for visa support, flight booking, and family accompaniment services.
• China: Partner: ChinaMed Travel at +86-10-5601-8899 — offers Mandarin-speaking liaisons and payment via WeChat Pay.
• Mexico & Latin America: Contact LatinCare Network at +52-55-5257-9000 for Spanish-speaking support and cross-border insurance coordination.

International patients are welcome to bring a companion. St. Luke’s offers discounted lodging through its partner hotel, The St. Luke’s Guest House, located 0.5 miles from campus. A shuttle service runs every 30 minutes.

All international inquiries are handled by certified International Patient Navigators who are fluent in at least two languages and trained in cross-cultural healthcare communication. St. Luke’s also provides translated versions of consent forms, discharge instructions, and billing statements in 20+ languages.

About St. Luke's Warren Campus in Phillipsburg NJ: Cross-State Care – Official Customer Support – Key Industries and Achievements

St. Luke’s Warren Campus is not just a hospital — it is a multi-disciplinary healthcare enterprise serving as a regional hub for innovation, education, and community health. Its impact spans several key industries:

1. Acute and Emergency Care

The Emergency Department at St. Luke’s Warren Campus is the busiest in Warren County, handling over 65,000 visits annually. It is accredited by The Joint Commission as a Level III Trauma Center and has been recognized by U.S. News & World Report for its rapid response times — averaging under 12 minutes from arrival to physician assessment. The department operates a 24/7 stroke and cardiac alert system, reducing door-to-needle time for clot-busting medications to under 45 minutes — well below the national benchmark of 60 minutes.

2. Cardiology and Cardiovascular Services

The Cardiovascular Institute at St. Luke’s Warren Campus is a regional leader in minimally invasive procedures, including transcatheter aortic valve replacement (TAVR), robotic-assisted coronary bypass, and advanced electrophysiology studies. The campus was the first in New Jersey to implement a fully integrated cardiac monitoring system that syncs with wearable devices used by patients at home — enabling real-time alerts to care teams if abnormal rhythms are detected. This innovation has reduced heart failure readmissions by 32% over three years.

3. Cancer Care and Oncology

St. Luke’s Warren Campus houses the Warren County Comprehensive Cancer Center, offering chemotherapy, radiation therapy, immunotherapy, and genetic counseling under one roof. It is a designated Community Cancer Center by the American College of Surgeons. The center was awarded the 2023 National Cancer Institute Community Oncology Research Program (NCORP) grant for its work in reducing disparities in cancer screening among rural and immigrant populations. Its patient navigation program has increased early-stage cancer detection by 41% since 2020.

4. Orthopedics and Sports Medicine

The Orthopedic & Sports Medicine Center is renowned for its joint replacement surgeries, with over 1,200 total hip and knee replacements performed annually. The center uses robotic-assisted navigation systems (Mako and ROSA) to achieve precision beyond human capability. It also partners with local high schools and collegiate teams to provide on-site athletic training and injury prevention programs — serving over 15,000 student-athletes annually.

5. Behavioral Health and Addiction Services

Recognizing the opioid crisis’s impact on the bi-state region, St. Luke’s Warren Campus opened the first 24/7 Behavioral Health Crisis Center in Warren County in 2021. The center provides immediate psychiatric evaluation, detox support, and linkage to long-term treatment — all without requiring insurance pre-authorization. In its first two years, it served over 4,000 individuals, reducing ER visits for behavioral health crises by 58%.

6. Telemedicine and Digital Health

St. Luke’s Warren Campus leads the region in telehealth adoption. Its “Cross-State Virtual Clinic” allows patients in Pennsylvania to consult with New Jersey-based specialists without crossing the border. Over 70% of follow-up visits are now conducted virtually. The campus also launched an AI-powered symptom checker app — “St. Luke’s CarePath” — which has been downloaded over 250,000 times and is now integrated into the health systems of five neighboring counties.

Achievements and Accolades

• 2023 U.S. News & World Report — “High Performing” in Heart Failure, Colon Cancer Surgery, and Hip Replacement
• 2022 Leapfrog Group “A” Grade for Patient Safety
• 2021 Becker’s Hospital Review — “100 Great Hospitals in America”
• 2020 American Hospital Association — “Award for Community Health Innovation”
• 2019 National Quality Forum — “Best Practice in Cross-State Care Coordination”

These achievements underscore St. Luke’s Warren Campus as a national model for how regional hospitals can transcend geographic boundaries to deliver equitable, high-quality, and innovative care.

Global Service Access

St. Luke’s Warren Campus is committed to ensuring that quality healthcare is accessible — regardless of where you live or how you travel. Its global service access model is built on three pillars: technology, partnerships, and cultural competence.

First, through its digital infrastructure, patients anywhere in the world can initiate care. The MyStLukes portal supports secure video visits, remote monitoring of chronic conditions (e.g., diabetes, COPD), and digital prescription delivery via partnered pharmacies in over 30 countries. International patients can upload medical records in any format — PDF, DICOM, HL7 — and St. Luke’s clinical team will translate and integrate them into the electronic health record.

Second, the campus has established formal clinical partnerships with hospitals in Canada, Mexico, Germany, and India. These agreements allow for reciprocal referrals, shared training programs, and joint research initiatives. For example, a German patient with a rare cardiac arrhythmia can be referred to St. Luke’s, receive treatment, and return home with a care plan co-developed by their local physician and St. Luke’s cardiologist.

Third, cultural competence is embedded in every service. All patient-facing staff undergo mandatory training in cultural humility, religious accommodations, and disability inclusion. Halal and kosher meal options are available. Prayer rooms are open 24/7. Gender-neutral restrooms and non-binary patient registration options are standard. St. Luke’s even offers a “Cultural Liaison” service — where patients can request a staff member who shares their cultural background to help guide them through the system.

For expatriates, retirees, and digital nomads, St. Luke’s offers a “Global Patient Membership” program. For an annual fee of $199, members receive:

• Priority scheduling for all services
• Complimentary telehealth visits (unlimited)
• Discounted rates on imaging and lab tests
• 24/7 multilingual concierge support
• Emergency travel coordination (including medical evacuation planning)

This program has attracted over 1,200 international members since its launch in 2022 — a testament to the campus’s global reputation for patient-centered care.

FAQs

Q1: Is St. Luke’s Warren Campus only for New Jersey residents?

No. St. Luke’s Warren Campus is a cross-state care facility that actively serves patients from Pennsylvania, New York, and beyond. Many patients from Easton, Bethlehem, and Allentown choose St. Luke’s for its advanced services and seamless insurance coordination.

Q2: Do you accept Medicare and Medicaid?

Yes. St. Luke’s Warren Campus accepts all major insurance plans, including Medicare, Medicaid, NJ FamilyCare, and Pennsylvania Medical Assistance. No patient is turned away due to inability to pay — financial assistance programs are available.

Q3: Can I get my medical records sent to a provider in Pennsylvania?

Yes. Through our secure electronic health record system, we can electronically transfer records to any licensed provider in New Jersey or Pennsylvania. For out-of-state providers, we can mail or email records upon written request.

Q4: Do you offer interpreter services?

Yes. We provide free interpreter services in over 150 languages via phone or video. Simply request an interpreter when scheduling or upon arrival.

Q5: What if I need transportation to the campus?

St. Luke’s offers free transportation for qualifying Medicaid and low-income patients through our “CareRide” program. We partner with local transit agencies to provide door-to-door service. Call 1-866-345-8220 to schedule.

Q6: Can I visit a specialist without a referral?

Some specialists require a referral from a primary care provider, especially for insurance purposes. However, you can schedule a consultation with any specialist by calling 1-800-558-9222. Our care navigators will help determine if a referral is needed and assist in obtaining one.

Q7: Is the campus open on holidays?

The Emergency Department is open 24/7, 365 days a year. Most outpatient clinics are closed on major holidays (Thanksgiving, Christmas, New Year’s Day), but urgent care and telehealth services remain available. Check stlukes.org/hours for holiday schedules.

Q8: How do I file a complaint or give feedback?

You can submit feedback via the online Patient Experience Survey at my.stlukes.org/feedback, email feedback@stlukes.org, or call 1-800-558-9222 and ask for the Patient Relations Department. All complaints are reviewed within 5 business days.

Q9: Does St. Luke’s offer virtual second opinions?

Yes. Our Virtual Second Opinion Program allows patients anywhere in the world to submit medical records and imaging for review by our specialists. Costs start at $495, and results are delivered within 5 business days. Visit stlukes.org/secondopinion for details.

Q10: Are your doctors board-certified?

Yes. Over 95% of physicians at St. Luke’s Warren Campus are board-certified in their specialty. Many hold additional certifications in subspecialties such as interventional cardiology, pediatric oncology, and minimally invasive surgery.

Conclusion

St. Luke’s Warren Campus in Phillipsburg, New Jersey, is far more than a local hospital — it is a pioneering force in cross-state healthcare delivery. By seamlessly integrating services across New Jersey and Pennsylvania, investing in cutting-edge technology, and prioritizing patient access and cultural inclusion, it has redefined what a regional medical center can achieve. Its official customer support channels — from toll-free numbers to international liaisons — are designed not just to answer questions, but to empower patients with clarity, compassion, and continuity of care.

Whether you’re a resident of Warren County, a commuter from Pennsylvania, or an international patient seeking advanced treatment, St. Luke’s Warren Campus stands ready to serve you. The toll-free numbers provided in this guide are your direct link to a health system that treats geography as a bridge — not a barrier. Remember: you are never alone in navigating your care. With over 40 years of service, a legacy of innovation, and a commitment to equity, St. Luke’s doesn’t just treat illness — it transforms how communities access health.

For the most accurate, real-time information, always refer to the official website: www.stlukes.org/warren. Save these contact numbers. Share them with family. And know that, no matter where you come from, high-quality, compassionate care is just a call away.