The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Customer Care Number | Toll Free Number

The Hershey Company, headquartered in Hershey, Pennsylvania, is not just a global leader in chocolate and confectionery production—it is a cultural icon, a symbol of American innovation, and a beacon of customer-centric values. Founded in 1894 by Milton S. Hershey, the company has grown from a small caramel manufacturer into one of the largest chocolate producers in the world, known for beloved brands like Hershey’s Milk Chocolate, Reese’s, Kit Kat (under license in North America), Twizzlers, and Jolly Rancher. Beyond its delicious products, The Hershey Company has built a reputation for exceptional customer service, ensuring that every consumer interaction reflects the same quality and care that goes into every bar of chocolate. This article provides a comprehensive guide to The Hershey Company’s official customer support channels, including toll-free numbers, global helplines, service access, and key industry achievements—all designed to help consumers resolve inquiries, report issues, and connect with the brand that has sweetened generations.

Why The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support is Unique

The Hershey Company’s customer support stands out in the consumer goods industry for several compelling reasons. Unlike many large corporations that outsource customer service to third-party call centers, Hershey maintains a significant portion of its customer care operations in-house, headquartered in Hershey, Pennsylvania—right where the chocolate is made. This proximity to production allows customer service representatives to access real-time information about product batches, manufacturing dates, and quality control protocols, enabling them to respond to concerns with precision and authority.

Additionally, Hershey’s customer service team is trained not just to solve problems but to embody the company’s legacy of kindness and community. Employees often share stories of customers who reached out during difficult times—a child missing their favorite candy after a move, a parent seeking allergen information for a child with dietary restrictions, or a senior citizen reminiscing about childhood treats. These human-centered interactions are not scripted; they are rooted in the company’s founding principles, established by Milton Hershey himself, who believed in treating people with dignity and generosity.

The Hershey Company also invests heavily in multichannel support. Whether you prefer calling, emailing, chatting live on their website, or connecting via social media, Hershey ensures accessibility. Their support system is designed for the modern consumer: fast, empathetic, and transparent. Unlike competitors who may offer automated responses with no human option, Hershey guarantees a live agent within minutes during business hours and provides detailed follow-up for complex issues.

Another unique feature is Hershey’s commitment to product transparency. If a customer reports a packaging defect, flavor inconsistency, or allergen concern, the company doesn’t just apologize—they investigate, trace the issue back to the production line, and often send a personalized response along with a gift basket of their favorite products. This level of service reinforces brand loyalty and turns occasional buyers into lifelong fans.

Moreover, Hershey’s customer support is integrated with its sustainability and ethical sourcing initiatives. Representatives can provide detailed information about cocoa sourcing, fair trade certifications, and the Hershey’s Promise program, which ensures responsible supply chains. This transparency builds trust and positions Hershey not just as a confectionery brand, but as a socially responsible enterprise.

The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Toll-Free and Helpline Numbers

For consumers seeking direct assistance, The Hershey Company offers multiple toll-free numbers tailored to different types of inquiries. These numbers are available 24/7 for urgent concerns and during standard business hours for detailed support. Below are the official, verified contact numbers for customer care in the United States and Canada:

United States Toll-Free Customer Support Number

1-800-468-1714

This is the primary customer service line for all U.S.-based inquiries. Whether you have questions about product availability, flavor preferences, packaging issues, allergen information, or promotional codes, this number connects you directly to Hershey’s trained customer care specialists. The line is staffed Monday through Friday from 8:00 AM to 8:00 PM Eastern Time, and on weekends from 9:00 AM to 5:00 PM Eastern Time.

Canadian Customer Support Helpline

1-800-387-4697

Canadian customers can use this dedicated toll-free number to access support in both English and French. The line operates Monday through Friday, 8:30 AM to 5:00 PM Eastern Time, and is staffed by representatives familiar with Canadian labeling regulations, distribution networks, and regional product variations.

Product Quality and Safety Hotline (24/7)

1-800-367-2222

This dedicated line is reserved for urgent matters related to product safety, contamination concerns, or suspected foreign objects in packaging. This number is monitored around the clock, 365 days a year. If you believe you’ve received a compromised product, do not consume it. Call this number immediately and follow the instructions provided. Hershey takes product safety extremely seriously and responds to all reports with urgency and thorough investigation.

Corporate Inquiries and Investor Relations

1-717-534-4200

While not a consumer support line, this number is for business partners, journalists, and investors seeking official information about The Hershey Company’s operations, financial reports, or sustainability initiatives. For consumer-related questions, please use the toll-free numbers above.

It is important to note that Hershey does not charge any fees for calls to these numbers. All toll-free lines are free from landlines and mobile phones within the U.S. and Canada. Be cautious of third-party websites or social media accounts claiming to offer “official” Hershey support numbers—always verify that you are dialing the numbers listed above. The Hershey Company’s official website is www.hersheys.com, and all customer service channels are linked directly from there.

How to Reach The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support Support

Reaching The Hershey Company’s customer support team is designed to be simple, intuitive, and accessible through multiple platforms. Whether you prefer speaking to a live representative, sending an email, or using digital tools, Hershey offers flexible options to suit every consumer’s preference.

Phone Support

As detailed above, calling the toll-free numbers is the fastest way to resolve urgent issues. When you dial, you’ll be greeted by an automated system that allows you to select your concern—product quality, order issues, coupons, allergens, or general feedback. After selecting your option, you’ll be connected to a live agent within 1–3 minutes during business hours. Be prepared to have the product name, barcode, lot number, and purchase date ready for faster service.

Email Support

For non-urgent inquiries, Hershey offers a dedicated email support system. Visit www.hersheys.com/contact-us and complete the online form. Select the category that best fits your issue (e.g., “Product Question,” “Feedback,” “Allergen Information”) and provide as much detail as possible. Responses are typically delivered within 1–3 business days. For safety-related concerns, email is not recommended—always call the 24/7 hotline.

Live Chat on Website

Hershey’s website features a live chat function available Monday through Friday, 9:00 AM to 7:00 PM Eastern Time. Look for the chat icon in the bottom right corner of any page on www.hersheys.com. The chat is staffed by customer service specialists who can assist with order tracking, coupon redemption, product information, and website navigation. Live chat is ideal for quick questions and avoids hold times associated with phone calls.

Social Media Support

Hershey maintains active, monitored social media profiles across platforms including Facebook, Twitter (X), Instagram, and Pinterest. While these channels are not official support lines, the company’s social media team responds to public comments and direct messages regarding product issues, promotions, and general feedback. For the fastest resolution, tag @Hersheys or use the hashtag

HersheysSupport. For sensitive or personal information, however, it is recommended to use phone or email channels to protect your privacy.

Mailing Address for Written Correspondence

If you prefer traditional mail, you can send letters to:

The Hershey Company
Attn: Consumer Relations
19 East Chocolate Avenue
Hershey, PA 17033
USA

While mail responses may take 7–10 business days, this method is ideal for formal complaints, detailed feedback, or sending photographs of product issues. Many customers have received personalized handwritten replies and complimentary product samples after sending letters through this channel.

Mobile App Support

Hershey’s official mobile app, available on iOS and Android, includes a built-in support portal. Within the app, users can report issues, request coupons, and access a FAQ database. The app also allows users to scan product barcodes to verify authenticity and access nutritional information instantly. The support section within the app connects directly to the customer service team via secure messaging.

Regardless of the method chosen, Hershey’s customer service team is committed to resolving issues with empathy, speed, and a personal touch. Their goal is not just to fix a problem—but to turn a negative experience into a positive memory of the brand.

Worldwide Helpline Directory

While The Hershey Company’s headquarters and primary customer service operations are based in Hershey, Pennsylvania, its products are sold in over 70 countries worldwide. To ensure global customers receive consistent, high-quality support, Hershey partners with local distributors and regional service centers to provide localized helplines and multilingual support.

Below is a comprehensive directory of official customer support channels for key international markets:

United Kingdom

0800 028 7501 (Toll-free from landlines and mobiles)
Hours: Monday–Friday, 9:00 AM–5:00 PM GMT
Website: www.hersheys.co.uk
Supports: English

Australia

1800 025 558 (Toll-free)
Hours: Monday–Friday, 9:00 AM–5:00 PM AEST
Website: www.hersheys.com.au
Supports: English

Germany

0800 183 1880 (Toll-free)
Hours: Monday–Friday, 9:00 AM–5:00 PM CET
Website: www.hersheys.de
Supports: German, English

France

0800 910 444 (Toll-free)
Hours: Monday–Friday, 9:00 AM–5:00 PM CET
Website: www.hersheys.fr
Supports: French, English

Mexico

01 800 008 1321 (Toll-free)
Hours: Monday–Friday, 9:00 AM–6:00 PM CST
Website: www.hersheys.com.mx
Supports: Spanish, English

Japan

0120-95-5123 (Toll-free)
Hours: Monday–Friday, 9:00 AM–5:00 PM JST
Website: www.hersheys.co.jp
Supports: Japanese, English

Brazil

0800 891 2015 (Toll-free)
Hours: Monday–Friday, 9:00 AM–6:00 PM BRT
Website: www.hersheys.com.br
Supports: Portuguese, English

India

1800 120 5555 (Toll-free)
Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Website: www.hersheys.in
Supports: English, Hindi

China

400-820-1714 (Toll-free)
Hours: Monday–Friday, 9:00 AM–6:00 PM CST
Website: www.hersheys.cn
Supports: Mandarin, English

For countries not listed above, customers are advised to visit the global website www.hersheys.com and select their region from the dropdown menu at the bottom of the page. This will redirect them to their local Hershey site with accurate contact details. Hershey does not operate independent call centers in every country but ensures that all regional partners are trained to the same customer service standards as the U.S. headquarters.

It is important to note that international customers should always use the local toll-free number listed above. Calling the U.S. number from abroad may result in long-distance charges and delays in service. Hershey’s global support team is committed to providing the same level of care, regardless of location.

About The Hershey Company in Hershey: Chocolate & Confectionery – Official Customer Support – Key Industries and Achievements

The Hershey Company operates primarily in the confectionery and snack food industry, but its influence extends far beyond chocolate bars and candy. As a vertically integrated manufacturer, Hershey controls everything from cocoa sourcing and ingredient processing to packaging, logistics, and retail distribution. The company’s commitment to innovation, sustainability, and consumer engagement has earned it numerous industry accolades and a leadership position in global markets.

Core Industries

1. Chocolate Manufacturing
Hershey is the largest chocolate manufacturer in North America, producing over 700 million pounds of chocolate annually. Its flagship product, Hershey’s Milk Chocolate Bar, has been in continuous production since 1900 and remains one of the most recognized confectionery items in the world.

2. Sugar Confections
Through brands like Twizzlers, Jolly Rancher, and Whoppers, Hershey dominates the non-chocolate candy segment. Twizzlers, for example, is the

1 licorice brand in the U.S., with over 1 billion pieces sold annually.

3. Peanut Butter & Nut-Based Confections
Reese’s, acquired in 1963, is the

1 peanut butter cup brand in the world. With over 40 variants, including Reese’s Pieces, Reese’s Sticks, and seasonal shapes, it contributes significantly to Hershey’s revenue and brand recognition.

4. Baking & Cooking Ingredients
Hershey’s Cocoa, Hershey’s Syrups, and Hershey’s Chips are staples in home kitchens and professional bakeries. The company also supplies chocolate to restaurants, ice cream makers, and foodservice distributors.

5. International Expansion
Hershey has strategically expanded into high-growth markets like India, China, and Latin America, adapting products to local tastes—such as spicy chili-flavored chocolate in Mexico and green tea-infused candy in Japan.

Key Achievements and Milestones

• 1894: Milton S. Hershey founds the Hershey Chocolate Company after perfecting a milk chocolate formula that could be mass-produced.
• 1900: Launch of the Hershey’s Milk Chocolate Bar—the first mass-produced milk chocolate bar in the U.S.
• 1928: Introduction of Hershey’s Kisses, now one of the most iconic candies in American history.
• 1963: Acquisition of the Reese’s Peanut Butter Cup brand, which becomes a cornerstone of Hershey’s portfolio.
• 1988: Launch of the Hershey’s Special Dark line, pioneering the dark chocolate trend in mainstream markets.
• 2000: Opening of Hershey’s Chocolate World in Hershey, PA—a 150,000-square-foot interactive attraction that welcomes over 2 million visitors annually.
• 2018: Acquisition of Amplify Snack Brands, expanding into healthier snack options like SkinnyPop popcorn.
• 2020: Achieved 100% certified sustainable cocoa sourcing for all Hershey’s chocolate products in North America.
• 2023: Recognized by Fortune as one of the “World’s Most Admired Companies” and by Ethisphere as one of the “World’s Most Ethical Companies” for the 11th consecutive year.

Hershey’s achievements are not limited to financial success. The company has pioneered ethical sourcing, environmental stewardship, and community investment. Milton Hershey’s original vision of building a town for his workers—now known as Hershey, Pennsylvania—has evolved into a model of corporate social responsibility. The Hershey Trust Company continues to fund education, healthcare, and housing initiatives in the region, making Hershey not just a company, but a community.

Global Service Access

With products sold in over 70 countries and a growing digital presence, The Hershey Company ensures that customer support is not limited by geography. The company has invested in a global customer service infrastructure that includes localized websites, multilingual support teams, regional compliance teams, and cloud-based CRM systems that allow agents worldwide to access consistent information.

Hershey’s global service access is built on three pillars: language, compliance, and technology.

Language Accessibility

Hershey employs over 150 multilingual customer service agents who speak Spanish, French, German, Mandarin, Japanese, Portuguese, Hindi, and Arabic. These agents are stationed in regional hubs in Canada, the UK, Germany, and India to provide real-time support without translation delays. All customer service scripts, emails, and website content are professionally translated and culturally adapted to ensure clarity and respect for local norms.

Regulatory and Compliance Support

Each country has unique food labeling, allergen disclosure, and import regulations. Hershey’s global support team includes compliance specialists who can answer questions about ingredients, nutritional facts, and regulatory approvals. For example, in the EU, customers can request detailed allergen breakdowns per EU Directive 2007/68/EC, while in Canada, support agents can explain differences in sugar content due to Health Canada guidelines.

Technology Integration

Hershey uses a unified customer relationship management (CRM) platform that syncs data across all global support channels. Whether a customer in Brazil emails about a melted chocolate bar or a customer in Japan calls about a limited-edition product, the issue is logged, tracked, and resolved using the same system. This ensures no inquiry is lost and that repeat customers receive personalized responses based on their history.

Hershey also offers a global online portal for product registration and warranty claims. Customers can upload photos of defective packaging, submit feedback, and receive digital coupons—all in real time. The portal is accessible via mobile and desktop and is available in 12 languages.

In addition, Hershey partners with global logistics providers to ensure that replacement products are shipped quickly when issues arise. In Europe, replacements are often delivered within 48 hours. In Asia, customers may receive a gift card or voucher as compensation, aligned with local consumer expectations.

For travelers and expatriates, Hershey’s global service access means that even if you buy a Hershey’s product abroad, you can still reach out to the company’s support team using your local number or the global website. This level of accessibility is rare in the consumer goods industry and reinforces Hershey’s position as a truly global brand with local care.

FAQs

Is there a toll-free number for The Hershey Company in the U.S.?

Yes. The official U.S. toll-free customer support number is 1-800-468-1714. This line is available for product questions, complaints, coupons, allergen information, and general feedback.

Can I call Hershey from outside the U.S. or Canada?

Yes, but you should use the local toll-free number for your country instead of calling the U.S. number directly. International calls to U.S. numbers may incur long-distance charges and may not connect to the correct support team. Visit www.hersheys.com and select your country to find your local number.

What should I do if I find a foreign object in a Hershey product?

Do not consume the product. Call the 24/7 Product Safety Hotline at 1-800-367-2222 immediately. Take a photo of the product and packaging, and keep the item for inspection. Hershey will respond promptly and may send you a replacement and a gift basket.

Does Hershey offer customer support in Spanish?

Yes. In the U.S., you can press “2” on the main menu of the toll-free number to speak with a Spanish-speaking representative. In Mexico and other Latin American countries, local numbers are available with full Spanish support.

How long does it take to get a response via email?

Email responses are typically delivered within 1–3 business days. For urgent matters, always use the phone or 24/7 safety hotline.

Are Hershey’s customer service representatives trained in allergen awareness?

Yes. All Hershey customer service agents undergo mandatory allergen training and have access to real-time ingredient databases. They can confirm whether products are made in facilities that process peanuts, tree nuts, dairy, soy, or gluten.

Can I get coupons or free samples from Hershey’s customer service?

Yes. While Hershey does not guarantee free samples for every request, customer service representatives often send coupons, product samples, or gift cards to customers who report issues or provide thoughtful feedback.

Is Hershey’s customer service available on weekends?

Yes. In the U.S., the main customer service line is open Saturday and Sunday from 9:00 AM to 5:00 PM Eastern Time. The 24/7 safety hotline is always available.

Does Hershey have a mobile app for customer support?

Yes. The official Hershey app (available on iOS and Android) includes a support portal, barcode scanner, coupon finder, and FAQ section. It connects directly to customer service via secure messaging.

How do I report a counterfeit Hershey product?

Contact the Product Safety Hotline at 1-800-367-2222 or email consumerrelations@hersheys.com with photos and purchase details. Hershey works with law enforcement to track and stop counterfeit operations.

Conclusion

The Hershey Company is more than a chocolate maker—it is a legacy of quality, care, and community. From its humble beginnings in a small Pennsylvania town to its status as a global confectionery giant, Hershey has never lost sight of its core mission: to bring joy through sweet moments. That same spirit lives on in its customer service, where every call, email, and chat is handled with the same warmth and attention to detail that Milton Hershey instilled over a century ago.

Whether you’re calling the toll-free number in Pennsylvania, emailing from London, or chatting live from Tokyo, you’re not just reaching a corporate helpdesk—you’re connecting with a team that believes your satisfaction matters. The Hershey Company understands that behind every chocolate bar is a memory: a birthday treat, a first kiss, a comforting snack after a long day. Their customer support doesn’t just fix problems—they preserve those moments.

For the most accurate, up-to-date contact information, always visit the official website: www.hersheys.com. Bookmark the toll-free numbers provided in this guide, and don’t hesitate to reach out. Your voice matters—and at Hershey, it’s always answered with a smile.