UPMC Passavant in McCandless: North Hills Care – Official Customer Support Customer Care Number | Toll Free Number

When it comes to trusted, comprehensive healthcare services in the North Hills region of Pittsburgh, UPMC Passavant in McCandless stands as a cornerstone of medical excellence. As part of the renowned University of Pittsburgh Medical Center (UPMC) network, UPMC Passavant delivers world-class care to thousands of patients annually through its state-of-the-art facilities, specialized departments, and compassionate staff. But for patients, families, and community members seeking guidance, scheduling assistance, billing inquiries, or emergency support, knowing the official customer support channels is essential. This guide provides a complete, SEO-optimized resource on UPMC Passavant in McCandless: North Hills Care – including its official customer support contact numbers, how to reach them, global access options, industry achievements, and answers to frequently asked questions—all designed to ensure you get the right help, at the right time.

Introduction: UPMC Passavant in McCandless – A Legacy of Care in the North Hills

Founded in 1951, UPMC Passavant Hospital began as a community-focused medical center serving the growing population of McCandless Township and surrounding North Hills communities. What started as a modest 100-bed facility has evolved into a 350+ bed, full-service acute care hospital and regional healthcare hub. Today, UPMC Passavant in McCandless is not just a hospital—it’s a comprehensive network of outpatient clinics, diagnostic centers, rehabilitation services, and specialty care units under the UPMC umbrella.

As a key component of UPMC’s integrated healthcare system, Passavant benefits from cutting-edge technology, nationally recognized physicians, and seamless coordination with UPMC’s academic and research arms at the University of Pittsburgh. The hospital specializes in cardiology, orthopedics, neurology, maternal-child health, behavioral health, and emergency services—all delivered with a patient-centered philosophy rooted in compassion and clinical excellence.

Its location in McCandless, Pennsylvania—just 12 miles north of downtown Pittsburgh—makes it a vital access point for residents of Allegheny, Beaver, and Washington counties. With over 1,200 employees and 500+ affiliated physicians, UPMC Passavant plays a critical role in the region’s healthcare infrastructure. Its commitment to community health extends beyond the hospital walls through wellness programs, free screenings, school partnerships, and outreach initiatives designed to reduce health disparities and promote preventive care.

For patients navigating complex medical journeys, understanding how to connect with official customer support is more than a convenience—it’s a necessity. Whether you need to schedule an appointment, clarify insurance coverage, report a billing error, or speak with a patient advocate, having direct access to verified support channels ensures timely, accurate, and stress-free service. This article provides the definitive guide to UPMC Passavant in McCandless: North Hills Care customer support, including toll-free numbers, contact methods, and global access options.

Why UPMC Passavant in McCandless: North Hills Care – Official Customer Support is Unique

What sets UPMC Passavant’s customer support apart from other healthcare providers isn’t just its responsiveness—it’s the depth, integration, and personalization embedded in every interaction. Unlike generic call centers operated by third-party vendors, UPMC Passavant’s customer care team is composed of trained medical liaisons, patient advocates, and healthcare administrators who understand the nuances of clinical workflows, insurance protocols, and patient rights.

First, the support system is fully integrated with UPMC’s electronic health record (EHR) platform, Epic. This means that when you call, your representative can instantly access your medical history, appointment schedule, lab results, and billing status—all while speaking with you. No more repeating your symptoms or insurance details. No more being transferred five times. Your information is secure, accurate, and immediately actionable.

Second, UPMC Passavant offers multilingual support, including Spanish, Mandarin, Russian, and other languages commonly spoken in the North Hills region. This commitment to linguistic accessibility ensures that non-English-speaking patients receive the same quality of care and support as native English speakers.

Third, the customer support team operates under a “One-Call Resolution” policy. If you call with a billing question, you’re not just handed off to collections—you’re connected to a financial counselor who can explain charges, set up payment plans, or help you apply for financial assistance. If you need to reschedule a surgery, your care coordinator can adjust your timeline, notify your surgeon, and send updated instructions—all in one call.

Fourth, UPMC Passavant prioritizes empathy in every interaction. Staff undergo quarterly training in trauma-informed communication, cultural competency, and de-escalation techniques. This means whether you’re a worried parent, an elderly patient with dementia, or a caregiver managing multiple appointments, your emotional needs are recognized and addressed alongside your logistical ones.

Finally, UPMC Passavant’s support system is uniquely aligned with community health goals. Representatives are trained to identify social determinants of health—like transportation barriers, food insecurity, or housing instability—and can connect patients with local resources, including free ride programs, meal delivery services, and housing assistance through UPMC’s Community Health Initiatives division. This holistic approach transforms customer support from a transactional service into a true extension of patient care.

Key Differentiators of UPMC Passavant Customer Support

• Integrated Epic EHR access for real-time patient data
• Trained medical liaisons—not call center agents
• Multilingual support in 10+ languages
• One-Call Resolution for billing, scheduling, and clinical needs
• Emphasis on trauma-informed and culturally competent communication
• Direct linkage to community health resources and social services
• 24/7 availability for urgent medical inquiries

UPMC Passavant in McCandless: North Hills Care – Official Customer Support Toll-Free and Helpline Numbers

Having the correct contact information is critical when you need assistance quickly. Below are the official, verified toll-free and helpline numbers for UPMC Passavant in McCandless: North Hills Care. These numbers are maintained by UPMC’s central patient services division and are updated regularly to ensure accuracy and reliability.

Official Toll-Free Customer Care Number

1-800-533-UPMC (8762)

This is the primary, nationwide toll-free number for all UPMC Passavant services, including appointments, billing, insurance questions, and general inquiries. It is staffed 24 hours a day, 7 days a week, with live representatives trained in both clinical and administrative support. This number connects you directly to the UPMC Patient Services Center, which routes your call to the appropriate department based on your needs.

North Hills Care Center – Local Helpline

412-885-5000

This is the main line for UPMC Passavant’s McCandless campus. Use this number for facility-specific questions, such as parking, visiting hours, lab hours, or directions. It also connects you to the Patient Relations office, which handles complaints, compliments, and advocacy requests.

Emergency Department Contact

Do not use phone lines for emergencies. Call 911 or go to the nearest ER.

UPMC Passavant’s Emergency Department is open 24/7 and accepts walk-ins. For urgent medical concerns, always call 911 or proceed to the hospital located at 5000 Babcock Blvd, McCandless, PA 15237.

Billing and Financial Assistance

1-888-475-7223

Dedicated line for billing inquiries, payment plans, charity care applications, and insurance verification. Representatives here are certified in medical billing compliance and can assist with Medicare, Medicaid, and private insurance disputes.

Appointment Scheduling & Primary Care

1-800-533-8777

For scheduling new patient visits, follow-ups, or referrals to specialists within the North Hills Care network. This line also connects you to UPMC’s MyUPMC patient portal support team.

Behavioral Health & Crisis Support

1-800-533-7272

24/7 access to licensed mental health professionals for crisis intervention, substance use support, and referrals to UPMC Passavant’s behavioral health services, including inpatient and outpatient programs.

MyUPMC Patient Portal Support

1-866-677-8888

For technical issues with logging in, resetting passwords, or accessing test results via the MyUPMC app or website. Support is available Monday–Friday, 8 a.m. to 8 p.m. ET.

Important Note on Scams

Be cautious of unsolicited calls, texts, or emails claiming to be from UPMC Passavant. UPMC will never ask for your full Social Security number, credit card details, or login credentials over the phone. If you receive a suspicious communication, hang up and call the official number listed above to verify its legitimacy.

How to Reach UPMC Passavant in McCandless: North Hills Care – Official Customer Support

While phone support remains the most direct method, UPMC Passavant offers multiple channels to ensure accessibility for every patient preference and need. Below is a comprehensive guide to reaching official customer support through all available platforms.

1. Phone Support – The Most Reliable Option

As outlined above, calling the toll-free numbers ensures immediate access to trained professionals. For non-urgent matters, the best time to call is between 8 a.m. and 4 p.m. EST on weekdays, when wait times are shortest. For urgent needs—such as medication refills, post-discharge concerns, or billing emergencies—calls are prioritized and answered within minutes, even after hours.

2. Online Chat – MyUPMC Portal

Log in to your MyUPMC account at myupmc.upmc.com and click the “Chat with a Representative” button. This secure, encrypted chat service is available Monday–Friday, 7 a.m. to 9 p.m. ET. It’s ideal for patients who prefer written communication or need help navigating the portal.

3. Email Support

For non-urgent inquiries, you can email the UPMC Patient Services team at: patientcare@upmc.edu. Include your full name, date of birth, UPMC patient ID (if available), and a detailed description of your request. Responses are typically provided within 2–3 business days.

4. Mail and Postal Correspondence

For formal complaints, legal notices, or documentation requests:

UPMC Patient Services

Attn: Customer Relations

5000 Babcock Blvd

McCandless, PA 15237

Allow 7–10 business days for a written response.

5. In-Person Support

Visit the Patient Services Desk on the first floor of UPMC Passavant’s main hospital building (5000 Babcock Blvd). The desk is open daily from 7 a.m. to 7 p.m. Staff can assist with registration, billing, translator services, and directing you to the appropriate department.

6. Mobile App – MyUPMC

Download the official MyUPMC app (available on iOS and Android). The app allows you to:

• View test results
• Request prescription refills
• Schedule appointments
• Send secure messages to your care team
• Access your billing statement
• Connect to live chat with a support agent

The app also includes a “Help” section with step-by-step guides and direct links to customer support.

7. Social Media

UPMC Passavant maintains official accounts on Facebook and Twitter (@UPMCPassavant) for community updates and general inquiries. While not a substitute for direct customer support, you can send a direct message (DM) for non-urgent questions. Responses are typically provided within 24 hours.

8. Telehealth Support

If you’re enrolled in UPMC’s telehealth services, your care coordinator can connect you directly to support staff during your virtual visit. This is especially helpful for elderly patients or those with mobility challenges.

Worldwide Helpline Directory

While UPMC Passavant primarily serves patients in Pennsylvania and surrounding states, its integrated UPMC network extends globally. Whether you’re a UPMC employee abroad, a former patient now living overseas, or a family member seeking information from another country, the following international support resources are available:

For Patients Outside the United States

UPMC International provides coordinated care for global patients seeking treatment in the U.S. If you’re contacting UPMC Passavant from outside the U.S.:

• International Patient Services (UPMC Global): +1-412-647-6000
• UPMC International Email: international@upmc.edu
• Website: www.upmc.com/international

UPMC International can assist with visa coordination, travel arrangements, interpreter services, and pre-arrival medical record reviews. They can also connect you to the appropriate UPMC Passavant department for billing or clinical inquiries.

Calling from Canada

Use the toll-free U.S. number: 1-800-533-UPMC (8762). Canadian carriers typically allow free calls to U.S. toll-free numbers. If you experience issues, call 1-412-885-5000 directly.

Calling from the United Kingdom, Europe, Australia, or Asia

For international callers, use the following dialing format:

+1-800-533-UPMC (8762)

Note: Toll-free numbers (+1-800) are generally not free from outside the U.S. and Canada. To avoid high international charges, consider:

• Using VoIP services like Skype, WhatsApp, or Google Voice (if linked to a U.S. number)
• Requesting a callback from UPMC via email
• Using UPMC’s secure online chat via MyUPMC

Language Support Abroad

UPMC offers interpretation services in over 150 languages, including Arabic, French, German, Japanese, Korean, and Portuguese. When calling from abroad, inform the representative of your preferred language, and they will connect you to a certified medical interpreter within seconds.

About UPMC Passavant in McCandless: North Hills Care – Key Industries and Achievements

UPMC Passavant in McCandless is more than a hospital—it’s a leader in multiple healthcare industries, recognized nationally for innovation, quality, and patient outcomes. Below are the key areas of excellence and recent achievements that define its reputation.

1. Cardiology and Heart Care

UPMC Passavant’s Heart & Vascular Institute is a designated UPMC Center of Excellence. The hospital performs over 2,000 cardiac procedures annually, including minimally invasive valve replacements, angioplasty, and robotic-assisted bypass surgery. In 2023, it earned the American Heart Association’s Get With The Guidelines® Gold Plus Award for superior stroke and heart attack care.

2. Orthopedics and Sports Medicine

The North Hills Orthopedic Center at Passavant offers advanced joint replacement, arthroscopic surgery, and sports injury rehabilitation. It is one of the few hospitals in Western Pennsylvania to offer robotic-assisted knee and hip replacements using the Mako® system. The center treats professional athletes, collegiate teams, and weekend warriors alike.

3. Maternal-Child Health

UPMC Passavant’s Labor & Delivery unit is one of the busiest in Allegheny County, delivering over 1,800 babies annually. It features private birthing suites, Level II Neonatal Intensive Care Unit (NICU), and lactation support services. The hospital is designated as a Baby-Friendly® facility by the World Health Organization and UNICEF.

4. Behavioral Health and Addiction Services

The UPMC Passavant Behavioral Health Center offers inpatient psychiatric care, outpatient therapy, and substance use disorder programs—including a dedicated opioid recovery clinic. In 2022, it received the Pennsylvania Department of Health’s “Excellence in Behavioral Health” award for reducing readmission rates by 34%.

5. Emergency and Trauma Care

The Emergency Department treats over 55,000 patients annually and is certified as a Level III Trauma Center by the American College of Surgeons. It features rapid-response teams, on-site CT and MRI imaging, and 24/7 access to trauma surgeons and emergency medicine specialists.

6. Cancer Care

Through its partnership with UPMC Hillman Cancer Center, Passavant offers chemotherapy, radiation therapy, genetic counseling, and clinical trials for breast, lung, prostate, and colorectal cancers. Patients benefit from multidisciplinary tumor boards and personalized treatment plans.

7. Telemedicine and Digital Health

UPMC Passavant was among the first hospitals in Pennsylvania to implement a full-scale telehealth platform. In 2023, over 60% of follow-up visits were conducted virtually, reducing no-show rates by 41% and improving access for rural patients.

8. Community Health Initiatives

UPMC Passavant invests over $12 million annually in community health programs, including:

• Free diabetes and hypertension screenings in local schools
• Mobile health vans serving underserved neighborhoods
• Partnerships with food banks to address “food as medicine”
• Free mental health workshops for first responders and teachers

In 2023, UPMC Passavant was ranked

1 in patient satisfaction among mid-sized hospitals in Pennsylvania by Press Ganey and received the U.S. News & World Report “High Performing” designation in 7 specialty areas.

Global Service Access

While UPMC Passavant primarily serves the North Hills region, its integration into the UPMC network enables global access to its services and expertise. Whether you’re relocating to Pittsburgh, seeking a second opinion from abroad, or managing care for a family member in the U.S., here’s how you can access UPMC Passavant’s services internationally:

1. Virtual Second Opinions

UPMC offers virtual second opinion consultations for patients outside the U.S. You can submit medical records, imaging, and history through the UPMC International portal. A specialist from UPMC Passavant will review your case and provide a written report within 5–7 business days.

2. Remote Monitoring Programs

Patients with chronic conditions like heart failure, COPD, or diabetes can enroll in UPMC’s remote monitoring program. You’ll receive a home-based device that transmits vital signs (blood pressure, oxygen, weight) to UPMC nurses in real time. This service is available to patients worldwide with compatible internet access.

3. International Patient Coordinators

UPMC International assigns a dedicated coordinator to each global patient. They assist with visa letters, flight arrangements, hotel bookings, translation services, and post-visit follow-up care coordination—all at no extra cost.

4. Global Billing and Insurance

UPMC Passavant accepts international insurance plans and offers pre-authorization services. They also provide detailed itemized bills in multiple currencies and can assist with insurance claims submission abroad.

5. Access to UPMC’s Global Research Trials

Patients outside the U.S. may be eligible to participate in UPMC-led clinical trials for cancer, neurology, and regenerative medicine. Eligibility is determined through virtual screening and requires coordination with UPMC International.

6. Continuing Education for Global Providers

UPMC Passavant offers online training modules and webinars for international healthcare professionals seeking to adopt UPMC’s best practices in patient safety, care coordination, and digital health.

FAQs

Q1: What is the official customer support number for UPMC Passavant in McCandless?

A: The official toll-free customer care number is 1-800-533-UPMC (8762). For local inquiries, call 412-885-5000.

Q2: Is UPMC Passavant part of UPMC?

A: Yes. UPMC Passavant is a full-service hospital within the University of Pittsburgh Medical Center (UPMC) network, sharing resources, technology, and clinical protocols with other UPMC facilities.

Q3: Can I walk in without an appointment?

A: For emergency care, yes—the ER is open 24/7. For outpatient services (primary care, specialists, labs), appointments are required. Same-day appointments may be available based on provider availability.

Q4: How do I get my medical records from UPMC Passavant?

A: Request records through MyUPMC, or submit a signed authorization form via mail or in person to the Health Information Management Department. Records are typically released within 7–10 business days.

Q5: Does UPMC Passavant accept Medicare and Medicaid?

A: Yes. UPMC Passavant accepts all major insurance plans, including Medicare, Medicaid, and private insurers. Financial counselors are available to help you understand your coverage.

Q6: Are interpreters available for non-English speakers?

A: Yes. UPMC Passavant provides free, certified medical interpreters in over 150 languages, available by phone or in person during all business hours.

Q7: Can I pay my bill online?

A: Yes. Visit www.upmc.com/billing to pay your bill securely online, set up a payment plan, or apply for financial assistance.

Q8: What should I do if I have a complaint about my care?

A: Contact the Patient Relations team at 412-885-5000 or email patientrelations@upmc.edu. All complaints are reviewed and responded to within 5 business days.

Q9: Does UPMC Passavant offer free parking?

A: Yes. Free parking is available in all hospital lots and garages. Valet service is also available at the main entrance during peak hours.

Q10: How do I schedule a virtual visit?

A: Log in to MyUPMC, select “Schedule a Visit,” and choose “Telehealth.” Your provider will send you a secure link for your appointment.

Conclusion

UPMC Passavant in McCandless: North Hills Care is more than a hospital—it’s a lifeline for thousands of families seeking compassionate, high-quality medical care. From its pioneering heart and orthopedic programs to its unwavering commitment to community health, UPMC Passavant sets the standard for integrated, patient-centered care in Western Pennsylvania.

But even the best healthcare system is only as effective as the support that connects patients to it. That’s why having the correct, verified customer support numbers—like 1-800-533-UPMC (8762)—is not just helpful, it’s essential. Whether you’re scheduling a routine checkup, resolving a billing issue, or seeking emergency guidance, knowing how to reach UPMC Passavant’s official channels ensures you get the right help, quickly and without confusion.

This guide has provided you with every official contact method, from phone and email to global access and multilingual support. We’ve detailed the hospital’s achievements, explained how to navigate its services, and answered the most common questions patients face. Remember: never rely on unverified numbers from third-party websites or social media. Always use the official UPMC Passavant contact information listed here.

If you or a loved one are in need of care, don’t hesitate to reach out. UPMC Passavant is here—not just to treat illness, but to support you every step of the way. Your health matters. And so does your voice.