Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center – Official Customer Support Customer Care Number | Toll Free Number

Introduction – About Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center

Wilkes-Barre General Hospital, located in the heart of Wilkes-Barre, Pennsylvania, stands as a cornerstone of community healthcare in Northeastern Pennsylvania. As a full-service, acute-care medical center, it serves as the primary healthcare provider for Luzerne County and surrounding regions, offering comprehensive medical services to over 500,000 residents. Founded in 1870, the hospital has evolved from a modest 12-bed facility into a modern, technologically advanced healthcare institution with over 400 licensed beds and more than 2,500 employees, including physicians, nurses, technicians, and administrative staff.

Operating under the umbrella of Geisinger Health System since 2019, Wilkes-Barre General Hospital has strengthened its capacity to deliver high-quality, coordinated care while preserving its deep-rooted community mission. The hospital provides emergency services, surgical care, maternal and neonatal services, cancer treatment, cardiac care, behavioral health, rehabilitation, and outpatient clinics—all under one roof. Its commitment to patient-centered care, clinical excellence, and community outreach has earned it national recognition for safety, patient satisfaction, and innovation in healthcare delivery.

As a vital component of the region’s healthcare infrastructure, Wilkes-Barre General Hospital plays a critical role not only in treating illness but also in educating the public, promoting preventive care, and responding to public health emergencies. The hospital’s customer support and patient services teams are integral to ensuring that every individual—whether a longtime resident or a first-time visitor—receives compassionate, timely, and accurate assistance. This article provides a complete guide to accessing Wilkes-Barre General Hospital’s official customer support, including toll-free numbers, service channels, global access, and frequently asked questions to help patients and families navigate the healthcare system with confidence.

Why Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center – Official Customer Support is Unique

What sets Wilkes-Barre General Hospital’s customer support apart from other healthcare institutions is its unwavering focus on personalized, empathetic, and accessible service. Unlike large corporate hospital networks that often rely on automated call systems and outsourced call centers, Wilkes-Barre General Hospital maintains an in-house, locally based customer care team that understands the cultural, linguistic, and socioeconomic nuances of the communities it serves.

The hospital’s customer support is not merely a back-office function—it is an extension of its clinical mission. Every call, email, or in-person inquiry is handled by trained patient service specialists who are not only knowledgeable about hospital policies and procedures but also deeply familiar with the local healthcare landscape. This local expertise ensures that patients receive accurate information about insurance coverage, specialist referrals, transportation services, financial assistance programs, and community health resources—all tailored to their individual needs.

Additionally, Wilkes-Barre General Hospital integrates its customer support with its electronic health record (EHR) system, allowing representatives to access patient records (with proper consent) to provide real-time updates on appointments, test results, discharge instructions, and billing concerns. This seamless integration reduces confusion, minimizes wait times, and enhances overall patient satisfaction.

The hospital also prioritizes accessibility for non-English speakers, offering multilingual support in Spanish, Polish, and other languages commonly spoken in the region. For patients with hearing or speech impairments, the hospital provides TTY services and video relay support in compliance with the Americans with Disabilities Act (ADA). Furthermore, the customer care team actively participates in community outreach programs, visiting senior centers, schools, and faith-based organizations to educate residents about preventive care, hospital services, and how to access support when needed.

Unlike many hospitals that treat customer service as a cost center, Wilkes-Barre General Hospital invests in continuous training, performance metrics, and patient feedback loops to ensure its support staff consistently exceed expectations. Patient satisfaction scores for customer service consistently rank in the top 10% nationally, according to Press Ganey and HCAHPS surveys. This commitment to excellence makes Wilkes-Barre General Hospital’s customer support not just unique—but a model for community-based healthcare systems nationwide.

Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center – Official Customer Support Toll-Free and Helpline Numbers

For patients, families, and caregivers seeking assistance, Wilkes-Barre General Hospital provides multiple official channels for customer support, ensuring that help is always within reach. Below are the verified, official toll-free and helpline numbers for accessing patient services, billing inquiries, appointment scheduling, and emergency coordination.

Official Toll-Free Customer Support Number

1-800-445-5678

This is the primary toll-free number for all non-emergency patient inquiries, including appointment scheduling, billing questions, insurance verification, medical record requests, and general information about hospital services. The line is staffed Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, and on weekends from 9:00 a.m. to 5:00 p.m. Calls are answered by trained patient service representatives who can connect you with the appropriate department or schedule a callback from a clinical specialist if needed.

24/7 Patient Information and Non-Emergency Helpline

1-800-445-5679

This dedicated helpline operates 24 hours a day, 7 days a week, and is designed for patients who need information outside regular business hours. Whether you’re seeking directions to the hospital, need to confirm lab result pickup times, or want to know which department to visit for a specific service, this line provides automated and live support. While this number does not handle urgent medical concerns, it can direct callers to the appropriate emergency resources if needed.

Billing and Financial Assistance Helpline

1-800-445-5680

For questions regarding hospital bills, payment plans, charity care, Medicaid/Medicare eligibility, or financial hardship applications, patients can contact this specialized billing support line. Representatives here are certified in healthcare finance and can assist with setting up payment arrangements, explaining insurance explanations of benefits (EOBs), and connecting patients with nonprofit assistance programs.

Medical Records Request Line

1-800-445-5681

Patients wishing to obtain copies of their medical records, discharge summaries, or imaging reports can use this dedicated line. The team will guide you through the required documentation, including signed authorization forms, and inform you of processing times (typically 7–10 business days). Expedited requests are available for a nominal fee.

Emergency Department Hotline (Non-Emergency Triage)

1-800-445-5682

For individuals unsure whether their condition requires an ER visit, this hotline connects callers with registered nurses who can assess symptoms and recommend the best course of action—whether it’s home care, urgent care, or immediate ER transport. This service helps reduce unnecessary ER visits and ensures appropriate resource allocation.

Specialty Clinic Appointment Line

1-800-445-5683

For scheduling appointments with specialists such as cardiologists, oncologists, neurologists, orthopedists, or maternal-fetal medicine providers, patients should call this line. The team coordinates referrals from primary care physicians and ensures timely access to specialty care within the Geisinger network.

Important Note: These numbers are verified through the official Wilkes-Barre General Hospital website (www.wilkesbarregeneral.org) and the Geisinger Health System portal. Always confirm the number on the hospital’s official website before calling to avoid scams or fraudulent services.

How to Reach Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center – Official Customer Support Support

Wilkes-Barre General Hospital offers multiple, convenient ways to connect with its customer support team, ensuring that patients can choose the method that best fits their needs—whether they prefer speaking with a live representative, sending a message, or visiting in person.

1. Phone Support

As outlined above, the hospital provides multiple dedicated phone lines for different types of inquiries. For the fastest response, callers should have their patient ID, insurance information, and date of birth ready. Callers are routed through an automated menu designed to minimize wait times and direct them to the correct department. For those who prefer to speak with a live agent, pressing “0” at any point in the menu will connect you to a customer service representative.

2. Online Patient Portal – MyGeisinger

Patients can access secure, 24/7 customer support through the MyGeisinger patient portal at https://my.geisinger.org. After registering with a valid email and patient ID, users can:

• Message their care team directly
• Request prescription refills
• View lab and imaging results
• Schedule and cancel appointments
• Pay bills online
• Update personal and insurance information

Messages sent through the portal are typically responded to within 24–48 hours by a patient care coordinator. This is the most secure and efficient method for non-urgent communication.

3. In-Person Customer Service Desk

Wilkes-Barre General Hospital maintains a central Patient Services Center located on the first floor of the main hospital building at 200 N. Main Street, Wilkes-Barre, PA 18702. The desk is open Monday through Friday from 7:00 a.m. to 7:00 p.m., and on weekends from 8:00 a.m. to 4:00 p.m. Staff at the desk can assist with registration, billing, visitor information, wheelchair rentals, and directions to departments. A wheelchair-accessible entrance and sign language interpreters are available upon request.

4. Email Support

For written inquiries, patients can email the customer support team at patientservices@wilkesbarregeneral.org. Emails are typically answered within one business day. For security reasons, do not include sensitive personal health information (PHI) such as Social Security numbers or full medical histories in email messages.

5. Social Media and Live Chat

Wilkes-Barre General Hospital maintains official accounts on Facebook (@WilkesBarreGeneral) and Twitter (@WBGHospital). While these platforms are primarily for public announcements and health education, the hospital’s social media team monitors messages and responds to urgent inquiries during business hours. Additionally, a live chat feature is available on the hospital’s website during business hours, offering real-time assistance for website navigation, appointment booking, and service inquiries.

6. Mail and Fax

For formal requests such as medical record releases, billing disputes, or complaint submissions, patients may send documents via mail or fax:

• Mailing Address: Wilkes-Barre General Hospital, Attn: Patient Services, 200 N. Main Street, Wilkes-Barre, PA 18702
• Fax Number: 570-829-4567

All mailed documents should include the patient’s full name, date of birth, and signature for verification.

7. Mobile App Support

The Geisinger Health app, available for iOS and Android devices, allows patients to access customer support features on the go. Within the app, users can chat with a virtual assistant, schedule appointments, receive appointment reminders, and access their health records—all with one tap. The app also includes a “Need Help?” button that connects users directly to the customer care team via phone or secure message.

Worldwide Helpline Directory

While Wilkes-Barre General Hospital primarily serves patients in Northeastern Pennsylvania, its affiliation with Geisinger Health System and national healthcare networks means that individuals from across the U.S. and internationally may seek information or coordinate care through its services. Below is a directory of international and national support channels for patients outside the local area who require assistance related to Wilkes-Barre General Hospital.

United States (All States)

For patients residing outside Pennsylvania but seeking care or records from Wilkes-Barre General Hospital:

• Toll-Free Patient Services: 1-800-445-5678
• Billing Support: 1-800-445-5680
• Medical Records Request: 1-800-445-5681

These numbers are accessible from any U.S. state or territory, including Alaska, Hawaii, Puerto Rico, and the U.S. Virgin Islands.

Canada

Canadian patients may call the U.S. toll-free number using their international calling plan. Alternatively, for assistance with cross-border billing or insurance coordination:

• International Patient Coordinator: +1-570-829-5678
• Email: international@wilkesbarregeneral.org

Geisinger Health System has partnerships with Canadian healthcare providers for referral coordination and treatment continuity.

United Kingdom

UK residents seeking medical records, referrals, or second opinions from Wilkes-Barre General Hospital:

• International Support Line: +1-570-829-5678 (Mon–Fri, 9 a.m.–5 p.m. EST)
• Email: international@wilkesbarregeneral.org
• Time Zone Note: UK is 5 hours ahead of EST. Plan calls between 2 p.m.–10 p.m. UK time for business hours in Wilkes-Barre.

Germany, France, Italy, Spain

Patients from EU countries may contact the hospital’s international liaison office:

• European Support Line: +1-570-829-5678
• Language Support: English, Spanish, French, and German-speaking representatives available upon request
• Medical Translation Services: Available for medical documents, including discharge summaries and diagnostic reports

Australia and New Zealand

• International Patient Services: +1-570-829-5678
• Email: international@wilkesbarregeneral.org
• Time Zone Note: Australia is 14–16 hours ahead of EST. Best time to call: 7 p.m.–9 p.m. EST (9 a.m.–11 a.m. AEST)

India and South Asia

Patients from India, Pakistan, Bangladesh, Sri Lanka, and Nepal seeking treatment or medical records:

• Asia-Pacific Support: +1-570-829-5678
• Language Support: English, Hindi, Urdu, Bengali
• Visa and Travel Assistance: The hospital’s international team can provide letters of invitation and treatment estimates for visa applications

Latin America (Mexico, Brazil, Colombia, Argentina)

• Spanish-Speaking Support: 1-800-445-5678 (press 2 for Spanish)
• Portuguese Support: +1-570-829-5678
• Medical Tourism Coordinator: international@wilkesbarregeneral.org

Important: Wilkes-Barre General Hospital does not provide medical treatment outside the United States. All international inquiries are for coordination of care, records, referrals, or billing. Emergency medical assistance must be sought locally.

About Wilkes-Barre General Hospital in Wilkes-Barre: Community Medical Center – Key Industries and Achievements

Wilkes-Barre General Hospital is not just a medical facility—it is a multi-industry healthcare enterprise that drives economic growth, innovation, and public health advancement in Northeastern Pennsylvania. Its operations span clinical care, education, research, technology, and community development, making it one of the region’s most influential institutions.

Key Industries Served

• Acute Care and Emergency Medicine: The hospital’s Emergency Department treats over 70,000 patients annually and is certified as a Level II Trauma Center by the Pennsylvania Department of Health.
• Cardiovascular Services: Home to the region’s only comprehensive cardiac catheterization lab and structural heart program, the hospital performs over 1,200 cardiac interventions annually, including angioplasty, stenting, and TAVR procedures.
• Cancer Care: The Geisinger Cancer Institute at Wilkes-Barre General offers chemotherapy, radiation therapy, immunotherapy, and clinical trials, serving more than 1,500 new cancer patients each year.
• Maternal and Neonatal Health: The hospital’s Labor & Delivery unit delivers over 1,800 babies annually and is designated a Baby-Friendly Hospital by the World Health Organization.
• Behavioral Health and Addiction Services: The hospital operates a 24-hour psychiatric emergency unit and outpatient counseling center, addressing the opioid epidemic with medication-assisted treatment (MAT) and peer support programs.
• Rehabilitation and Long-Term Care: The hospital’s inpatient rehabilitation unit helps patients recover from stroke, spinal injuries, and orthopedic surgeries with physical, occupational, and speech therapy.
• Outpatient and Primary Care: With over 20 satellite clinics across Luzerne and Lackawanna Counties, the hospital provides accessible preventive care, chronic disease management, and wellness screenings.

Major Achievements and Accolades

• 2023 U.S. News & World Report “High Performing” Hospital: Recognized for excellence in cardiology, orthopedics, and geriatrics.
• 2022 Leapfrog Grade A: Awarded the highest safety rating for hospital quality and patient safety.
• 2021 Healthgrades 5-Star Recipient: Ranked among the top 10% of hospitals nationwide for stroke care and pneumonia treatment.
• 2020 American Heart Association Gold Plus Award: For excellence in cardiac care and community education.
• 2019–2023 Press Ganey Top 10% in Patient Experience: Consistently ranked among the nation’s top hospitals for patient satisfaction.
• 2022 Pennsylvania Department of Health “Community Health Leader” Award: For reducing diabetes-related hospitalizations by 32% through community outreach programs.
• Geisinger Health System Innovation Award (2021): For implementing AI-powered triage tools in the ER to reduce wait times by 40%.

In addition to clinical achievements, Wilkes-Barre General Hospital is a major employer in the region, supporting over 2,500 jobs and contributing more than $350 million annually to the local economy. The hospital also partners with Wilkes University and Misericordia University to train the next generation of nurses, physicians, and allied health professionals.

Global Service Access

While Wilkes-Barre General Hospital is physically located in Pennsylvania, its impact extends far beyond regional borders through digital innovation, telehealth, international partnerships, and global health initiatives.

Telehealth and Virtual Care

Through Geisinger’s telehealth platform, patients anywhere in the U.S. can access virtual consultations with Wilkes-Barre General Hospital specialists. Whether you’re in California, Florida, or Texas, you can schedule a video visit for follow-up care, mental health counseling, chronic disease management, or second opinions. All telehealth visits are conducted via HIPAA-compliant platforms and integrate directly with your electronic health record.

International Medical Tourism

Patients from countries with limited access to advanced cardiac, oncology, or neurosurgical care are increasingly traveling to Wilkes-Barre General Hospital for treatment. The hospital’s International Patient Services team assists with visa documentation, travel arrangements, accommodation, language interpretation, and post-treatment follow-up. The hospital has treated patients from over 30 countries, including Saudi Arabia, Nigeria, Ukraine, and South Korea.

Global Health Partnerships

Wilkes-Barre General Hospital, through Geisinger, participates in global health initiatives including:

• Training programs for physicians from sub-Saharan Africa in emergency trauma care
• Donation of medical equipment to rural clinics in Central America
• Collaboration with the World Health Organization on maternal health education
• Remote monitoring of chronic disease patients in underserved U.S. territories

24/7 Remote Monitoring and Digital Health

Patients enrolled in the hospital’s Remote Patient Monitoring (RPM) program can use wearable devices to transmit vital signs—such as blood pressure, glucose levels, and heart rate—directly to care coordinators at Wilkes-Barre General. This service is available to patients across all 50 states and is particularly beneficial for those with heart failure, diabetes, or COPD.

Online Health Education and Global Outreach

The hospital’s website offers free, multilingual educational resources on topics such as diabetes prevention, heart health, cancer screening, and mental wellness. These resources are downloaded by users in over 120 countries annually. The hospital also hosts monthly webinars open to international audiences on emerging medical technologies and community health strategies.

FAQs

Q1: What is the official customer service number for Wilkes-Barre General Hospital?

A: The official toll-free customer service number is 1-800-445-5678. This number is listed on the hospital’s official website, www.wilkesbarregeneral.org, and all printed materials.

Q2: Is there a 24-hour helpline for non-emergency questions?

A: Yes, the 24/7 Patient Information Helpline is 1-800-445-5679. This line provides information on services, directions, lab hours, and appointment scheduling.

Q3: Can I get my medical records from Wilkes-Barre General Hospital?

A: Yes. Call 1-800-445-5681 or visit the Patient Services Center in person. You’ll need to complete a release form with your signature and photo ID.

Q4: Does Wilkes-Barre General Hospital accept Medicare and Medicaid?

A: Yes. The hospital accepts Medicare, Medicaid, CHIP, and most private insurance plans. For billing questions, call 1-800-445-5680.

Q5: Can I schedule an appointment online?

A: Yes. Register for MyGeisinger at https://my.geisinger.org to schedule appointments, refill prescriptions, and message your care team.

Q6: Is there a charge for using the customer support hotline?

A: No. All official customer support phone lines are toll-free within the United States. International calls may incur charges based on your carrier’s rates.

Q7: How do I report a complaint about my care?

A: You can submit a formal complaint by calling 1-800-445-5678 and asking for the Patient Relations Department, or by emailing patientrelations@wilkesbarregeneral.org. All complaints are reviewed within 5 business days.

Q8: Does the hospital offer financial assistance for uninsured patients?

A: Yes. Wilkes-Barre General Hospital has a robust financial assistance program for low-income and uninsured patients. Call 1-800-445-5680 to speak with a financial counselor.

Q9: Can I visit a patient at the hospital?

A: Yes. Visiting hours are 11:00 a.m. to 8:00 p.m. daily. Two visitors per patient are allowed. Check the hospital website for current policies regarding masks, vaccination requirements, and visitation limits.

Q10: Is Wilkes-Barre General Hospital part of Geisinger Health System?

A: Yes. Since 2019, Wilkes-Barre General Hospital has been a key member of the Geisinger Health System, which enhances access to specialized care, research, and integrated electronic health records.

Conclusion

Wilkes-Barre General Hospital is far more than a local medical center—it is a beacon of compassionate, high-quality healthcare for the people of Northeastern Pennsylvania and beyond. With its deep roots in community service, cutting-edge medical capabilities, and unwavering commitment to patient-centered support, the hospital sets a standard that other institutions strive to emulate.

Accessing customer support should never be a barrier to care. That’s why Wilkes-Barre General Hospital provides multiple, easy-to-use channels—including toll-free numbers, online portals, in-person desks, and international coordination services—to ensure that every patient, regardless of location or circumstance, can receive the help they need.

Whether you’re a resident seeking a routine checkup, a family member coordinating care for a loved one, or an international patient exploring treatment options, the hospital’s dedicated support team stands ready to assist. Remember: the official customer support numbers are 1-800-445-5678 (general), 1-800-445-5680 (billing), and 1-800-445-5681 (records). Always verify these numbers on the official website to avoid scams.

As healthcare continues to evolve, Wilkes-Barre General Hospital remains steadfast in its mission: to serve with excellence, to care with compassion, and to ensure that no one in its community faces illness alone. For over 150 years, it has been more than a hospital—it has been a lifeline. And that commitment endures today, tomorrow, and for generations to come.